Housing Support Officer

6 months ago

London, United Kingdom Windrush Housing Full time

Responsibilities:
Provide housing related support service for WHA clients.
- Assist clients to identify clear routes to basic services that are available according to their individual circumstances.
- Providing advice and support on, Benefits, Education, Health, Employment and community involvement.
- Help clients ensure that they have copies of all necessary documentation relating to their status.
- Provide advice about obtaining a national insurance number and opening bank/Post Office accounts.
- Build on existing relationships with housing providers, to provide the company's clients with housing appropriate to their needs; including temporary accommodation where appropriate.
- Liaise with statutory and voluntary agencies including a variety of landlords, training, education, health, and employment providers.
- Assist clients to access and integrate with cultural/faith communities.
- Assist and encourage clients to make contact and develop networks with people.
- Enable clients to secure Move On Accommodation.
- Liaise with Multi agencies to support the Client
- Conduct property inspections to ensure compliance with safety and quality standards.
- Respond to tenant inquiries and resolve any issues or complaints in a timely manner.
- Coordinate move-in and move-out processes, including conducting inspections and documenting any damages.
- Maintain accurate records of tenant information, lease agreements, and rental payments.
- Stay up-to-date with local housing regulations and ensure compliance with all applicable laws.
- Develop and implement strategies to attract and retain tenants.

Qualifications:
Minimum 1 years experiance in supporting vulnerable tenants (preferred).
- Previous experience in property management or a similar role.
- Excellent communication skills, both written and verbal.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of fair housing laws and regulations.
- Attention to detail and strong organizational skills.

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: On the road

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