Housing Management Officer

2 days ago

West London, United Kingdom Hestia Housing Support Full time

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. The service you will work in….
Hestia's Housing Services Department is a team of staff who assist with accommodation services, with targeted support to persons with mental health needs. Each role has a small patch from 50-140 units within a geographical area. The size of the the patch to manage allows us more time to offer further services for the assessment and service user finance management.
As a Housing Management Officer at Hestia, you will play a crucial role in our Housing Services. Manage an allocated patch of properties for housing management functions.
To ensure the housing management functions of health and safety of the property, maintenance and voids control, are kept according to policy.
Management of service users rent/charges collection, arrears avoidance control, debt management.
Under the direction of your line Manager, liaise with partner Registered Providers, ensuring adherence to Management Agreements.
Management of service users DWP, Revenue and Benefits.
Working with the Rents team to ensure new service users have their rent accounts established.
Supporting new service users to apply for welfare benefits, including housing benefit and establish personal charge payments.
Undertaking any necessary legal action, including leading on the pre action protocol.
Providing weekly/monthly/quarterly performance reports to your line Manager.
Undertake daily/weekly/monthly building health and safety.
Working in partnership with support workers, Local Authorities and referrers.
Maintain the safety and security of the building, including leading on the completion of property risk assessments.
To excel in this role, you should possess:
An in-depth understanding of all aspects of housing management.
Rent collection and arrears recovery management, plus an understanding of the pre action protocol.
An understanding of civil options available to ensure the safety of the building.
Knowledge and experience of move on options for people living in supported accommodation.
Computer literate with the ability to use electronic recording systems to accurately record data.
A high standard of written and spoken English.
Numerate with the ability to analyse and present financial data to a range of audiences.
Able to visit accommodation sites to carry out service user meetings.
Our commitment to Equality, Diversity, and Inclusion
We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
We encourage interested candidates to apply as soon as possible to ensure their application is considered.

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