Housing Management Officer

2 months ago

London, United Kingdom Hestia Housing Support Full time

We are Hestia. Wemake a difference. 

At Hestia, we are guided by our core values and arededicated to fostering an equitable, diverse, and inclusiveorganisation. We provide a range of services, including DomesticAbuse support, Modern Slavery assistance, Mental Health &Complex Needs care, and Criminal Justice. Our mission is to empowerindividuals to rebuild their lives and achieveindependence.

The service you willwork in….

Hestia's Housing Services Department is a team ofstaff who assist with accommodation services, with targeted supportto persons with mental health needs. Each role has a small patchfrom 50-140 units within a geographical area. The size of the thepatch to manage allows us more time to offer further services forthe assessment and service user finance management. 

A day in thisrole looks like….

As a HousingManagement Officer at Hestia, you will play a crucial role in ourHousing Services. Your contributions will directly influence thelives of our service users, guiding them towards a path ofempowerment and independence.

A day will neverlook the same and some of the things you can expect to do/beresponsible for are:

  • Manage anallocated patch of properties for housing managementfunctions.
  • To ensure the housing managementfunctions of health and safety of the property, maintenance andvoids control, are kept according to policy.
  • Management of service users rent/charges collection,arrears avoidance control, debt management.
  • Under the direction of your line Manager, liaise withpartner Registered Providers, ensuring adherence to ManagementAgreements.
  • Agreement sign ups and exitmeetings with service users.
  • Management ofservice users DWP, Revenue and Benefits.
  • Working with the Rents team to ensure new service usershave their rent accounts established.
  • Supporting new service users to apply for welfarebenefits, including housing benefit and establish personal chargepayments.
  • Undertaking any necessary legalaction, including leading on the pre action protocol.
  • Providing weekly/monthly/quarterly performance reports toyour line Manager.
  • Undertakedaily/weekly/monthly building health and safety.
  • Oversee and follow up on any repairs reported by staffand service users.
  • Ensure that any repairs areactioned within the relevant timescales, keeping service users andsupport staff aware of progress and maintain records.
  • Working in partnership with support workers, LocalAuthorities and referrers.
  • Maintain the safetyand security of the building, including leading on the completionof property risk assessments.
  • Work with thesupport workers to develop a psychologically informedenvironment.
  • Develop supportive and positiverelationships with service users and colleagues.

WhyHestia?

Joining Hestia means morethan just a job; it's an opportunity to be part of somethingbigger. We offer a supportive, inclusive and resolution driven workenvironment where your contributions are recognised and valued. Asa member of our team, you will have the chance to grow bothpersonally and professionally while making a lasting impact on thelives of those we serve.

We are looking forcandidates who bring a combination of passion, expertise, anddedication to the table. To excel in this role, you shouldpossess:

  • An in-depth understanding of all aspects of housingmanagement.
  • DWP,revenue and benefits legislation knowledge. Rent collection and arrearsrecovery management, plus an understanding of the pre actionprotocol.
  • Anunderstanding of civil options available to ensure the safety ofthe building.
  • Knowledge and experience of move on options for peopleliving in supported accommodation.
  • Computer literate with the ability to useelectronic recording systems to accurately record data.
  • A strong sense ofaccountability.
  • An ability to lone and self-manage their owntime.
  • A highstandard of written and spoken English. Numerate with the ability toanalyse and present financial data to a range ofaudiences.
  • StrongIT skills.
  • Ability to achieve objective through working in partnershipwith internal and external stakeholders. Able to work sensitively withservice users.
  • Able to visit accommodation sites to carry out service usermeetings.
  • Knowledge and understanding of mental health issues, drugand alcohol dependency and young persons support. 

Our commitment to Equality,Diversity, and Inclusion

Ourservices users come from all walks of life and so do we. We hiregreat people from a wide variety of backgrounds because it makes usstronger. We are committed to creating and maintaining a diverseand inclusive workforce and value the skills, abilities, talent andexperiences, different people and communities bring to ourorganisation.

We are a disabilityconfident employer

Hestia isproud to be a disability confident employer, dedicated to theemployment and career development of individuals with disabilities.We offer a guaranteed interview scheme for all applicants withdisabilities who meet the minimum criteria for the role they haveapplied for. We also provide reasonable adjustments during theselection and interview process, and throughout your employmentwith us.

SafeguardingStatement

Hestia is committed tosafeguarding and promoting the welfare of adults, children andyoung people who are potentially at risk, and we therefore expectall staff and volunteers to do the same. We require all staff toundertake internal and external safeguarding training throughouttheir employment with Hestia.

We reserve the rightto close this job advert early should we receive a high volume ofapplications or if the position is filled before the closing date.We encourage interested candidates to apply as soon as possible toensure their application isconsidered.

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