Anti-social Behaviour Assistant

5 months ago

London, United Kingdom A2Dominion Housing Group Ltd. Full time

**Anti-Social Behaviour Assistant**
**Salary: £27,863-£29,000 (pro-rated based on part time hours)**
**Contract: Part Time, Permanent (21 hours a week)**
**Location: Ealing/Hybrid working**

**About us**
We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to house building, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

**About the role**
As an Anti-Social Behaviour Assistant, you will be providing legal administrative support to the specialist ART (anti-social behaviour resolution team), who will manage a caseload of high level complex ASB cases, ensuring we achieve the highest level of customer satisfaction we can.

**More about the role**
- Assist the team in meeting and exceeding its objectives in taking ASB intervention/ enforcement action.
- Drafting correspondence, witness statements, schedules of incidents and on behalf of the ART Managers
- Updating teams and systems with information on cases
- Arranging payments to suppliers in relation to ASB action
- Recording costs against cases / teams
- Assisting with preparing cases for hearings, creating the legal bundles needed by the ART Manager
- Represent A2Dominion with internal and external customers, including attending team meetings and working collaboratively with all stakeholders.
- Provide reports on the performance of the team and chase any outstanding actions with the ART specialists.

**More about you**
- Educated to GCSE level or equivalent in English (Grades A*-C)
- Experience in an administrative type of role ideally working in local authority (or something similar.)
- Excellent verbal and written communications skills
- Good IT Knowledge (Word, Excel, Outlook) and ideally Microsoft Dynamics.
- Display resilience to work and does not allow pressure to influence the decision you make, or the work you undertake.
- You are ‘performance focused’ and deliver an excellence customer service to our teams and customers.

**Choosing us is easy**
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.

**Meeting the role requirements**

**A2Dominion are proud to be a family friendly employer.**
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”

**Job Types**: Part-time, Permanent

Pay: £27,863.00-£29,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in London

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