Customer Success Executive
6 months ago
**Harpenden**
**Up to £28k depending on experience**
**Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer**
A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company Up to £28k salary, 25 days holiday with the potential for additional days and a great company to work for
We are recruiting for a Customer Service Administrator with previous client-facing experience. You will be working with large corporate clients and charities within the Human Resources and Employee Engagement sector.
**What’s in it for you?**
- Salary**:Up to £28k** depending on experience
- Hours: Mon-Fri 9am-5.30pm, **first 6 months is office based,** then hybrid working on offer
- 25 + 8 Bank Holidays
- Potential for annual bonus based on company performance
- Fantastic progression opportunities
- Flexible and relaxed environment
**Key Responsibilities for the Customer Success Executive**:
- Support with on-boarding new clients
- Build a strong relationship with the key contacts, and act as the primary contact in relation to the account
- Lead clients through the customer journey and provide ongoing account support; from onboarding through to renewal/ end of contract
- Project management of client surveys and projects
- Internal management and development of client resources
- Maintain up-to-date client information in the CRM system
- Keep clients up to date with new platform features and ensure they are getting the most from the platform
**For this Customer Success Executive role the employer is looking for**:
- At least 2 years’ experience working in a client-facing role, either supporting Account Managers or managing customer relationships
- Degree educated
- Confident and articulate manner, with excellent verbal and written communication skills
- Natural relationship builder, able to develop relationships at all levels in a business environment
- Proactive, with desire to get things done and go beyond the immediate task
- Willing to challenge colleagues and clients in a constructive manner to help clients make the most of the software
- Proficient in Excel, Word, and PowerPoint
- Confident using web-based technology
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._
Reference ID: JB3337
**Job Types**: Full-time, Permanent
Pay: Up to £30,000.00 per year
**Benefits**:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: Hybrid remote in Harpenden
Reference ID: JB3337
-
Customer Success Executive
3 weeks ago
Harpenden, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned, HR-Tech, founded by a recognised industry leader in the space.A market-leading solution helping enterprise businesses connect more effectively with their staff.The Opportunity:This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver customer...
-
Customer Success Executive
3 weeks ago
Harpenden, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned, HR-Tech, founded by a recognised industry leader in the space.A market-leading solution helping enterprise businesses connect more effectively with their staff.The Opportunity:This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver customer...
-
Customer Success Executive
3 weeks ago
Harpenden, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned, HR-Tech, founded by a recognised industry leader in the space.A market-leading solution helping enterprise businesses connect more effectively with their staff.The Opportunity:This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver customer...
-
Customer Success Executive
3 weeks ago
Harpenden, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: Privately owned, HR-Tech, founded by a recognised industry leader in the space. A market-leading solution helping enterprise businesses connect more effectively with their staff. The Opportunity: This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver...
-
Customer Success Coordinator
4 weeks ago
Harpenden, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the Company:ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.Job Description:The Company is looking to add to their Client Success team as part of their ongoing expansion. You will work with clients to create,...
-
Customer Success Strategic Partnership Lead
2 days ago
Harpenden, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeCompany Overview:ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with a focus on growth engine roles such as Customer Success, Sales, Account Management, and Support.The Opportunity:We are seeking a skilled Customer Success Executive to join our Client Success team as part of our ongoing expansion. As a...
-
Customer Success Executive
6 months ago
Harpenden, United Kingdom Red Door Recruitment Full time**Harpenden** **Up to £28k depending on experience** **Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer** A fantastic opportunity for an ambitious and organised individual looking to progress within a fast-moving company! Up to £28k salary, 25 days holiday with the potential for additional days and a great company to work...
-
Head of Customer Success
5 months ago
Harpenden, United Kingdom Energy Park Limited Full time**Head of Customer Success** **Location**:Harpenden, Hertfordshire **Salary**:circa £65,000 per annum (DOE) In this role you will focus on all aspects of customer service delivery - for both the clients we partner with, and the drivers using our EV charging points. A vital part of this role will be supporting our growing business to design and imbed our...
-
Customer Outcomes Specialist
2 days ago
Harpenden, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Outcomes Specialist to join our Client Success team. As a key member of the team, you will be responsible for delivering successful customer outcomes by working closely with internal stakeholders across all departments.You will have a proven track record of working in a fast-paced, scaling SaaS business,...
-
Senior Client Advocate
2 days ago
Harpenden, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the OpportunityThis is an exciting role within a growing HR-Tech company, focused on delivering successful customer outcomes. As part of their Client Success team, you will work closely with various functions to ensure every aspect of the customer journey is optimal.The ideal candidate will have previous experience in a customer success role, working...
-
Business Partnership Manager
3 days ago
Harpenden, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the CompanyAbr Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.We are currently recruiting for a Business Partnership Manager to join our Client Success team. This is an exciting opportunity to work with clients to...
-
Account Manager
4 weeks ago
harpenden, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: Privately owned, HR-Tech, founded by a recognised industry leader in the space. A market-leading solution helping enterprise businesses connect more effectively with their staff. The Opportunity: This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver...
-
Account Manager
3 weeks ago
Harpenden, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob Description The Company: Privately owned, HR-Tech, founded by a recognised industry leader in the space. A market-leading solution helping enterprise businesses connect more effectively with their staff. The Opportunity: This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat...
-
Account Manager
4 weeks ago
Harpenden, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned, HR-Tech, founded by a recognised industry leader in the space.A market-leading solution helping enterprise businesses connect more effectively with their staff.The Opportunity:This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver customer...
-
Account Manager
4 weeks ago
Harpenden, UK, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned, HR-Tech, founded by a recognised industry leader in the space.A market-leading solution helping enterprise businesses connect more effectively with their staff.The Opportunity:This growing HR-Tech is looking to add to their Client Success team as part of their ongoing expansion! Join a fantastic, upbeat team and deliver customer...
-
Executive Pastry Specialist
4 weeks ago
Harpenden, Hertfordshire, United Kingdom C and N Recruitment Full timeC&N Recruitment is seeking a skilled Pastry Chef to join an award-winning restaurant's kitchen team. The ideal candidate will be passionate about delivering exceptional culinary experiences and have a strong work ethic. Key responsibilities include overseeing kitchen operations, managing staff, preparing high-quality dishes, and collaborating with the Head...
-
Customer Service Specialist
6 months ago
Harpenden, United Kingdom Gowan USA Full timeBased in Harpenden, UK office, the International Customer Service Specialist will be responsible for advanced functions within Gowan’s Customer Service and Logistical activities. Demonstrates advanced problem solving and communication skills along with a very high level of attention to detail. Key resource for Gowan Sales professionals, external customer...
-
International Customer Service Specialist
6 months ago
Harpenden, United Kingdom Gowan USA Full timeBased in Harpenden, UK office, the International Customer Service Specialist will be responsible for advanced functions within Gowan’s Customer Service and Logistical activities. Demonstrates advanced problem solving and communication skills along with a very high level of attention to detail. Key resource for Gowan Sales professionals, external customer...
-
Customer Experience Specialist
3 weeks ago
Harpenden, Hertfordshire, United Kingdom City Taxis Full timeAbout the RoleAs a Customer Experience Specialist at City Taxis, you will play a key role in ensuring exceptional service for our drivers and riders. This includes managing bookings, handling complex situations, and providing support to our team.Key Responsibilities:Manage existing and advanced bookings to ensure seamless executionCollaborate with the call...
-
Customer Service Ambassador
4 weeks ago
Harpenden, Hertfordshire, United Kingdom Simmons Bakers Full timeKey ResponsibilitiesWe are seeking a highly motivated and ambitious retail and catering professional to join our team as a Customer Service Ambassador.As a key member of our bakery shop team, you will be responsible for preparing and serving a range of baked items and made-to-order food to our customers.RequirementsYou should be of reliable character and...