Client Success Manager

2 days ago


Harpenden, Hertfordshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time
Job Description

This Client Success Manager role involves working with clients to create, implement, execute, and assess business-wide employee surveys. The ideal candidate will be experienced in a customer success role, working with large enterprise clients, and be able to use insights gathered to work towards client objectives and grow the relationship.

The company is a privately owned, market-leading solution in the HR-Tech space, founded by a recognised industry leader. We help enterprise businesses connect more effectively with their staff through our innovative platform.

Main Responsibilities
  • Work with clients to create, implement, execute, and assess business-wide employee surveys.
  • Use the insights gathered to work towards client objectives and grow the relationship.
Requirements
  • Previous experience in a customer success role, working with large enterprise clients.
  • Data savvy and able to tell a story to create value.
  • Strong organisational skills, with experience in project management.
  • Self-motivated and able to work autonomously.


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