Client Success Professional
4 days ago
The company is a leading HR-Tech solution helping enterprise businesses connect more effectively with their staff. As part of their ongoing expansion, they are looking to add to their Client Success team.
This role is critical in delivering successful customer outcomes by working with the wider functions to ensure every aspect of the customer journey is optimal. The ideal candidate will work with clients to create, implement, execute and assess business-wide employee surveys, using the insight gathered to work towards client objectives and grow the relationship.
Key Responsibilities:- Work with clients to develop and implement employee engagement strategies
- Collaborate with internal stakeholders to deliver successful customer outcomes
- Analyse data to identify trends and areas for improvement
- Prior experience in a customer success role, working with large enterprise clients
- Experience of working within a fast-paced, scaling SaaS business
- Data savvy and able to tell a story to create value
Estimated Salary: £33,000 - £35,000 per annum
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