Customer Experience Coordinator

4 weeks ago


Bolton, United Kingdom Bolton at Home Full time

Job reference

BH000474

Date posted

19/01/2023

Application closing date

26/01/2023

Salary

Grade 4 - £27,883 - £32,096

Package

FTC (12 Months) Full Time (36 Hours)

Contractual hours

36

Basis

Full time

Job category/type

Customer Service

Job description

**What is the purpose of the role?**

Working in a busy customer focused contact centre, the purpose of the Customer Experience Coordinator is to provide preventative complaints, feedback and enquiry services, in addition to ensuring organisational compliance for complaints and customer feedback processes.

**Why is the role important?**

The role is based within the busy Multi Channel Contact Centre and is responsible for providingour customers with excellent levels of service in an empathetic and caring way. It is responsible for ensuring learning from customer feedback, suggestions and complaints is embedded to help shape service reviews and improvements throughout the organisation.

For more information, please view the Role Profile
- All initial offers of employment will normally be made at the minimum of the relevant pay grade. Each year an annual increment will be applied until you reach the top of the grade._



  • Bolton, United Kingdom Gibson Hollyhomes Full time

    **Customer Logistics Coordinator** **£27,000** **Bolton Area** The purpose of the role is to ensure excellent communication exists between all parties, whilst delivering orders on time with a set SLA agreement. To monitor performance of the orders and enable profitable growth and customer retention, providing updates through weekly calls, monthly review...


  • Bolton, United Kingdom Oyster Recruitment Full time

    Are you an experienced Service Scheduler/Service Coordinator/ Service Deployer? Do you thrive on the challenge of a fast-paced environment, problem solving and managing schedules for field engineers to deliver the best possible customer service? Our client is looking for a permanent Service Scheduler/Service Co-ordinator/ Service Deployer to join their team...


  • Bolton, United Kingdom Page Personnel Full time

    A market leading company offering responsibility and progression - Join a talented team to learn and grow within your career! **About Our Client**: Based in Bolton, Manchester this client is now a world leading Manufacturing and Production company that is seeing exponential growth within the company and team. **The responsibilities of the Customer Service...


  • Bolton, United Kingdom Leadership Recruitment Full time

    Following significant investment from a Private Equity Investor, CCM Motorcycles, a prominent British motorcycle manufacturer, is embarking on a rebranding journey and seeks to continue its journey as a premium brand in the motorcycle industry but, importantly, focusing on becoming known more as a lifestyle brand than a motorbike manufacturer. The...


  • Bolton, United Kingdom Inspired CVs Full time

    Following significant investment from a Private Equity Investor, a prominent British motorcycle manufacturer, is embarking on a rebranding journey to enhance its appeal among a more affluent demographic. The company seeks to position itself as a premium brand in the motorcycle industry but, importantly, focusing on becoming known more as a lifestyle brand...


  • Bolton, United Kingdom Customer Management Resourcing (CMR) Full time

    **Role: Customer Resolutions Advisor** **Location: Bolton** **On Site** **Salary: Up to £22,500 Dependant on experience** We have an exciting opportunity for an experienced Customer Resolutions Advisor. **What you'll be doing**: - You’ll be responsible for logging and acknowledging all incoming correspondence. - Ensuring all complaints are seen...


  • Bolton, United Kingdom Customer Management Resourcing (CMR) Full time

    **Role: Customer Service Advisor** **Location: Bolton** **On Site** **Salary: Up to £22,500 Dependant on experience** We have an exciting opportunity for an experienced Customer Resolutions Advisor. **What you'll be doing**: - You’ll be responsible for logging and acknowledging all incoming correspondence. - Ensuring all complaints are seen through...


  • Bolton, United Kingdom Customer Management Resourcing (CMR) Full time

    **Role: Customer Resolutions Advisor** **Location: Bolton** **On Site** **Salary: Up to £22,500 Dependant on experience** We have an exciting opportunity for an experienced Customer Resolutions Advisor. **What you'll be doing**: - You’ll be responsible for logging and acknowledging all incoming correspondence. - Ensuring all complaints are seen...


  • Bolton, United Kingdom Customer Management Resourcing (CMR) Full time

    **Role: Customer Service Advisor** **Location: Bolton** **On Site** **Salary: Up to £22,500 Dependant on experience** We have an exciting opportunity for an experienced Customer Resolutions Advisor. **What you'll be doing**: - You’ll be responsible for logging and acknowledging all incoming correspondence. - Ensuring all complaints are seen through...

  • Customer Experience

    2 weeks ago


    Bolton, Bolton, United Kingdom Haier Europe Full time £29,120

    Sales Executive Join our fabulous sales team and help enhance our reputation as the number one home appliance brand in the world. Our Sales Executives are responsible for managing inbound service calls from our customers. By providing an amazing sales through service approach, you will sell our leading range of added value service products. Excellent...


  • Bolton, United Kingdom Net Recruit Full time

    **Your Company**: A growing, and highly successful engineering business has approached the NET Recruit team to assist them in their search for a Customer Service Coordinator, to report into the office located in the Bolton area. Creating and maintaining products to an exceptionally high standard, this business is involved at every step of the process, from...


  • Bolton, United Kingdom Darts Corner Full time

    An exciting opportunity has arisen to join our Customer Service team here at Dart Corner. As the Customer Experience Advisor you will be the first point of contact for any customer who contacts us via phone, online or in person. You will also be responsible for providing an outstanding level of service, acknowledging and resolving customer queries, dealing...


  • Bolton, United Kingdom Marshall Motor Group Full time

    **Customer Experience Specialist Service Advisor Apprenticeship** As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate...


  • Bolton, United Kingdom Darts Corner Full time

    An exciting opportunity has arisen to join our Customer Service team here at Dart Corner. As the Customer Experience Advisor you will be the first point of contact for any customer who contacts us via phone, online or in person. You will also be responsible for providing an outstanding level of service, acknowledging and resolving customer queries, dealing...


  • Bolton, United Kingdom The Octagon Theatre Full time

    **Customer Experience Supervisor (Maternity Cover - Fixed Term until 28 February 2025) at The Octagon Theatre, Bolton BL1 1SB** Hours: 40 per week includes evening and weekend working **Salary**: £25,000 per annum The Customer Experience Supervisor plays a key role in the Customer Experience Department. The Octagon has a busy calendar of programme in our...


  • Bolton, Bolton, United Kingdom The Octagon Theatre Full time

    Customer Experience Supervisor (Maternity Cover - Fixed Term until 28 February 2025) at The Octagon Theatre, Bolton BL1 1SBHours: 40 per week includes evening and weekend workingSalary: £25,000 per annumThe Customer Experience Supervisor plays a key role in the Customer ExperienceDepartment. The Octagon has a busy calendar of programme in our two...


  • Bolton, Bolton, United Kingdom Darts Corner Full time

    An exciting opportunity has arisen to join our Customer Service team here at Dart Corner. As the Customer Experience Advisor you will be the first point of contact for any customer who contacts us via phone, online or in person. You will also be responsible for providing an outstanding level of service, acknowledging and resolving customer queries, dealing...


  • Bolton, United Kingdom The People Pod Full time

    Installation Coordinators Is this you? We are looking for experienced Booking Coordinators, who are motivated and enthusiastic with excellent communication skills. You may already be a Booking Coordinator, Installation Coordinator, Call Centre Advisor, or involved in a Customer Service role - B2B, B2C, inbound or outbound... if you have great Customer...


  • Bolton, United Kingdom The People Pod Full time

    Installation Coordinators Is this you? We are looking for experienced Booking Coordinators, who are motivated and enthusiastic with excellent communication skills. You may already be a Booking Coordinator, Installation Coordinator, Call Centre Advisor, or involved in a Customer Service role - B2B, B2C, inbound or outbound... if you have great Customer...

  • Billing Coordinator

    4 weeks ago


    Bolton, United Kingdom Workforce Recruitment Full time

    As a Billing Coordinator, you will play a crucial role in managing the billing process for our telecom services, ensuring precision and promptness in invoicing, addressing billing discrepancies, and fostering seamless collaboration with internal teams. **Key Responsibilities of a Billing Coordinator**: Your main duties will include but not limited to: -...