Customer Service Coordinator
5 months ago
Are you an experienced Service Scheduler/Service Coordinator/ Service Deployer? Do you thrive on the challenge of a fast-paced environment, problem solving and managing schedules for field engineers to deliver the best possible customer service?
Our client is looking for a permanent Service Scheduler/Service Co-ordinator/ Service Deployer to join their team in Bolton to carry out the day-to-day service coordination.
You will be the key point of contact between the technicians and customers. The role involves dealing with a high volume of orders and enquiries from technicians, customers, and suppliers and to coordinate multiple priorities simultaneously. You will need to be highly organised and have experience working in a high volume, busy environment and have a background scheduling engineers.
**Responsibilities**:
- Schedule technicians service calls and visits on planned and unplanned jobs
- Manage the scheduling of complex service projects from order entry to invoice
- Handle incoming technical enquiries from customers and suppliers
- Liaise with technicians, customers and supplier enquiries to manage their expectations and that their requirements are met
- Reviewing reports from technicians, quoting basic remedial works
- Process orders and order parts from the factory or suppliers
- Maintain and update records, spreadsheets and internal databases
- Forward plan and scheduling maintenance contracts to become familiar with specific customer requirements and maintain existing/new relationships
**Key Competencies**
- Previous Service Coordinator/Scheduler experience is essential
- Strong administration background with the ability to work efficiently with MS Word, Outlook, PowerPoint & Excel
- Excellent phone and interpersonal skills with strong verbal and written communication
- Ability to work under pressure
Salary is depending on experience. In order to attain the highest salary bracket for this role, you will need to have/demonstrate all the skills and experience mentioned above in order to achieve the highest rate of pay.
**Job Type**: Permanent
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bolton: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: HP/CSC
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