Customer Service Coordinator

4 days ago

Bolton, Bolton, United Kingdom Enersys Full time

EnerSys is a leading industrial technology company serving the global community with mission-critical stored energy solutions. We strive to provide accessible power to help people work and live better.

Job Purpose:

As a Customer Service Coordinator, you will coordinate and execute administrative and supportive account, sales, and service activities. You will handle questions, complaints, and requests from customers, adhering to company policies and procedures, to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Key Responsibilities:
  • Enter sales orders and policy and warranty information in a timely and accurate manner, accurately coding and reviewing to eliminate product returns.
  • Assist with pricing service work orders and quoting repairs.
  • Compose and type routine correspondence, organize and maintain file systems, file correspondence and other records.
  • Log all service calls in the service program in a timely manner.
  • Maintain a safe, orderly, and clean working environment.
  • Check all orders for accuracy prior to entering, to eliminate product returns.
  • Track sales orders to ensure they are scheduled and shipped as requested.
  • Work with the Service and Sales team to assist in customer relations and communicate all problems.
  • Receive and dispatch service calls and follow up on any calls.
  • Coordinate service parts pickup for service technicians and customers.
  • Process material returns and monetary credits, warranty and sales policy orders, and scrap credits.
  • Assist with overnight bookings/transportation for out of town Service technicians.
  • Service Inventory control, and stock reordering.
  • Occasionally prepare shipping documents.
  • All other duties as assigned.

Language Skills:

  • Able to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
  • Able to write routine reports and correspondence.
  • Able to speak effectively before groups and on the telephone.

Mathematical Skills:

  • Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.
  • Ability to define problems, establish facts, and draw valid conclusions which lead to proper customer solutions.

Computer Skills:

  • Must be proficient in the use of PC-based Windows Applications such as Microsoft Word, Excel, Outlook, Access, and Power Point.
  • Training available for order entry processing and inventory control through the BaaN system.

Overtime Requirements: May be necessary to complete assigned tasks.

Travel Required: None; however, overnight travel may be necessary for training opportunities.

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