Service Coordinator

6 months ago

Bolton, United Kingdom Adullam Homes Full time

**Service Coordinator**

**Location**:Bolton Bridges

**Salary**: £**21,848 - £23,812** per annum**

**Job title: Service Coordinator**

We have an opportunity for **a Service Coordinator **to join our organisation.

The **Service Coordinator **will be based at our offices in **Bolton.**

**PURPOSE OF THE JOB**:
The primary purpose of this project is to provide support to people with multiple and complex needs as part of a Floating Support service. The post holder is responsible for developing and delivering a person centred support package that is tailored to suit the needs of each individual accessing the service. The support should assist service users in developing the skills required to build resilience to maintain independent living and either move on into permanent housing. You will be expected to contribute to the maintenance and development of the Association’s values, culture and ethos.

**KEY RESPONSIBILITIES**

**Provision of Support**
- To process referrals for their suitability for the service using the allocated pathway / system.
- To understand and work to and deliver the support delivery model, service specification and outcomes identified for the project and its service users.
- Assist service users to achieve jointly agreed objectives set within their support plan, to liaise with external agencies as and when required.
- To support and assist service users in maintaining appropriate accommodation, working in partnership with other relevant agencies.
- To deliver Drop In Sessions & Group Work for the service users, offering assistance to resolve immediate needs or to sign post on to other relevant services
- To support an allocated case load. This will be determined by the needs of the service and will vary according to whether cases are floating support or based within temporary accommodation.
- To maintain individual records to a high standard and record outcomes using the customer relationship management system.
- To advocate verbally and in writing on behalf of the service user to ensure they receive the services and benefits to which they are entitled.
- To work closely and engage service users with the relevant statutory and voluntary agencies to ensure safety and avoid homelessness.
- To encourage service users in developing their skills for independent living e.g. practical household tasks, interpersonal skills, budgeting and taking responsibility for paying bills, including rent (where arrears accrue, to work with relevant statutory / voluntary / private sector landlord / lady).
- To enable and empower service users to undertake activities in the wider community and maximise opportunities in work, training, leisure and education.
- To promote and assist in the provision of a range of activities to supplement and enhance services we are able to offer service users.
- To review and monitor service delivery in conjunction with the line manager to ensure contract compliance, best value / working practices.
- To promote co-production and service user involvement opportunities and to motivate and enable service users to take up these opportunities.
- To maintain the highest level of confidentiality within the principles of GDPR and the Association’s Policies and Procedures.

Promoting the service to the wider community to include networking and liaising with a wide variety of agencies both statutory and third sector.

**Administration Duties**
- To maintain up to date records in accordance with the association’s Customer Relationship management system and procedures.
- To assist with the production of statistics, reports and input into service evaluations 2.3 To formulate and forward information packs, as required.
- To utilise and keep all service user information in accordance with GDPR, and the Association’s confidentially policy.
- To monitor and review documentation used.

**As a member of the team**
- Work as part of a service rota covering the core hours of support delivery according to the service specification.
- To provide cover for colleagues in their absence as and when required.
- To attend multi-disciplinary team tasking meetings as and when required.
- To attend team supervision briefings and other relevant meetings as and when required.

**Culture, Values and Behaviour**
- To articulate and personally demonstrate Adullam’s set of values and behaviours.
- To contribute to the building of a staff culture where every person feels empowered and valued.

**Health and Safety**
- To be aware of the polices of the association and ensure they are carried out and that good practice is maintained.
- It is your responsibility to take care of your own health and safety and that of your colleagues.
- See attached Appendix 1 - general employee H&S responsibilities. Once in post additional H&S responsibilities maybe delegated.

**Co-production**
- Ensure Co-Production, Involvement and Engagement in all aspects of the services development, and embed Involvement at the core of

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