Customer Care Advisor

3 weeks ago

Southampton, United Kingdom Reed Business Support Full time

Customer Experience Advisor - Southampton

An ever-growing and established Fuel Distribution Company based in Southampton central, with a culture of ‘in this together’, ‘open minded’, ‘discussing new ideas’, ‘real talk’ and ‘workplace inclusion’ are looking to expand their team of Customer ExperienceAdvisors. Offering opportunities to progress within different areas of the business, training development and a highly supportive and understanding management team, this company prides themselves on their commitment to their employees’ scope to grow and progress.Supplying a huge range of industries from agriculture, transport, fleet, marines, construction and domestic heating, customer service is at the forefront of this company’s success so a background in a customer service would be essential to succeed within thisrole.
Paid parking is just a short walk from the impressive modern offices and Southampton Central Train Station is just a 10-minute walk from the office.

Training
- Being responsible for the customer experience, you will need to maintain relationships with customers by understanding how the business operates and offering excellent product knowledge to answer all queries confidently and up-sell products/services. Youwill take part in an exciting 2-3-week training programme where you will gain a strong understanding of all operations within the business, including a day out with a Driver

Key Responsibilities
- Answering incoming calls to customers, always ensuring a professional and friendly manner.
- Making sure all enquiries are responded to correctly and followed up within timescales agreed.
- Collaborating with other departments to manage customer’s orders.
- Identifying new opportunities to offer customers a range of products and services using up skilling and product knowledge.
- Effectively managing your workload using the CRM system to plan your daily activities including re-engaging with non-trading customers.

Requirements
- Strong communication both written and verbal.
- Ability to work well within a team environment.
- Efficient in using Microsoft Offices.
- Positive work ethic.
- Achievement orientated.

Benefits
- Salary £22,000 - £25,000 DOE + Annual Performance Bonus (in the region of £3,000 - £4000 p/a for new starters
- 22 days holiday per annum increasing after 12 months to 25 days
- Life Assurance 4x basic salary
- Contributory Pension (4.5% Employee and 4.5% Employer contribution)
- Employee Perks portal, GP helpline and assistance programmes
- Social Events

Additional Information
SOUTHAMPTON, HAMPSHIRE, SALES, CUSTOMER SERVICE, CUSTOMER EXPERIENCE, CUSTOMER CARE, PRODUCT SERVICE, CLIENT SERVICE, CUSTOMER SERVICE SPECIALIST, CUSTOMER SUPPORT, CUSTOMER ASSISTANCE, CUSTOMER RELATIONS ADVISOR, CUSTOMER RELATIONSHIP SUPPORT

  • Customer Service Advisor

    1 month ago

    Southampton, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Southampton. We are professional, fast-paced and social. Our work environment includes: - Modern office setting - Growth opportunities - Casual work attire - Regular social events **Responsibilities**: - Respond to customer inquiries and complaints in a timely and professional manner. -...

  • Customer Care Advisor

    3 weeks ago

    Southampton, United Kingdom Prestige Recruitment Group Full time

    Customer Care Advisor - Southampton Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business. This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role. As part of...

  • Customer Care Advisor

    2 weeks ago

    Southampton, United Kingdom Prestige Recruitment Group Full time

    Customer Care Advisor - SouthamptonCustomer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business.This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role.As part of the...

  • Customer Care Advisor

    4 weeks ago

    Southampton, United Kingdom Prestige Recruitment Group Full time

    Customer Care Advisor - SouthamptonCustomer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business.This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role.As part of the...

  • Customer Care Advisor

    3 weeks ago

    Southampton, United Kingdom Prestige Recruitment Group Full time

    Customer Care Advisor - SouthamptonCustomer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business.This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role.As part of the...

  • Customer Care Advisor

    3 weeks ago

    Southampton, United Kingdom Prestige Recruitment Group Full time

    Customer Care Advisor - Southampton Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business. This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role. As part of...

  • Retail Sales Advisor

    1 month ago

    Southampton, United Kingdom Switch Advisor Ltd Full time

    *** Switch Advisor Ltd is looking for a Retail Advisor to join our team in Southampton. The Retail Advisor will be responsible for selling products, merchandise, and services in a retail setting, working closely with the Store Manager and other staff to provide excellent customer service and support the overall store environment. **RESPONSIBILITIES** -...

  • Customer Advisor

    4 weeks ago

    Southampton, United Kingdom Switch Advisor Consultants Full time

    **Responsibilities**: - Listen to customer complaints and provide solutions. - Maintain customer records and update customer profiles. - Identify customer needs and suggest appropriate products and services. - Provide excellent customer service. - Resolve customer issues in a professional manner. - Act as first point of contact for all customers, ensuring a...

  • Customer Service Assistant

    2 days ago

    Southampton, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Southampton! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Customer Service Representative

    1 day ago

    Southampton, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Southampton. We are professional, fast-paced and social. Our work environment includes: - Modern office setting - Growth opportunities - Casual work attire - Regular social events **Responsibilities**: - Respond to customer inquiries and complaints in a timely and professional manner. -...

  • Customer Services Advisor

    1 month ago

    Southampton, United Kingdom Reed Business Support Full time

    Customer Services Advisor Our clients are currently recruiting a Customer Services Advisor who will be responsible for providing assistance and support to customers once their Agreements are live, focusing on ensuring the most efficient service and best possible outcome for the customer. The Customer Services Advisor will report to the Operations Manager,...

  • Customer Service Advisor

    1 month ago

    Southampton, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 012103676**£25,000 Per Annum** - Full Time**Permanent** **Southampton, Hampshire** **Customer Service And Call Centre** **Job Description**: - Customer Service Advisor - £25,000p/a - Southampton - 40 per week, split over shifts covering evenings and weekends. - The role of the Customer Sales Advisor is to ensure...

  • Customer Service Advisor

    2 days ago

    Southampton, United Kingdom Morris Dibben Full time

    Customer Service Advisor Customer Service Advisor (Property Coordinator) Are you looking to start or progress your career in the property the industry? Are you a strong administrator with excellent customer service skills? If so, we want to hear from you! Role - Customer Service Advisor Location - Southampton Salary - £23,100 Days & Hours -...

  • Customer Service Advisor

    18 hours ago

    Southampton, United Kingdom Morris Dibben Full time

    Job DescriptionCustomer Service Advisor (Property Coordinator)Are you looking to start or progress your career in the property the industry?Are you a strong administrator with excellent customer service skills? If so, we want to hear from you!Role - Customer Service AdvisorLocation - SouthamptonSalary - £23,100Days & Hours - Mon - Fri, 08:45am - 5:30pm (1...

  • Customer Service Advisor

    1 month ago

    Southampton, United Kingdom Jewson Full time

    We have an exciting opportunity for an energetic and enthusiastic part time **Customer Service Advisor**to join our team at**Jewson Southampton (SO19 9FH)**working 25 hours per week! As a **Customer Service Advisor**, your role will be essential to keeping our branch and yard running smoothly. From serving our customers at the trade counter and in the yard...

  • Customer Service/sales Advisor

    1 month ago

    Southampton, United Kingdom Inc Recruitment Direct Full time

    Sales Advisor - With Customer Service Skills No experience required, start as a Sales Advisor Put your sales and customer service skills to good use! Join a friendly, fast growing sales advisor team and use your customer service skills; be rewarded with fantastic incentives which can include national travel, international travel and financial...

  • Customer Support Assistant

    1 month ago

    Southampton, United Kingdom Switch Advisor Consultants Full time

    **Responsibilities**: - Listen to customer complaints and provide solutions. - Maintain customer records and update customer profiles. - Identify customer needs and suggest appropriate products and services. - Provide excellent customer service. - Resolve customer issues in a professional manner. - Act as first point of contact for all customers, ensuring a...

  • Customer Support Assistant

    1 month ago

    Southampton, United Kingdom Switch Advisor Consultants Full time

    **Responsibilities**: - Listen to customer complaints and provide solutions. - Maintain customer records and update customer profiles. - Identify customer needs and suggest appropriate products and services. - Provide excellent customer service. - Resolve customer issues in a professional manner. - Act as first point of contact for all customers, ensuring a...

  • Customer Training Support Advisor

    2 weeks ago

    Southampton, United Kingdom Platinum Recruitment Consultancy Full time

    Job role - Customer Service Advisor Platinum Recruitment is working in partnership with a fast-growing technology business with offices located across the UK and they are looking for a Customer Service Advisor. My client is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms. Our goal is to maximise operational...

  • Patient Support Advisor

    4 weeks ago

    Southampton, United Kingdom Leightons Opticians and Hearing Care Full time

    **Ref** 18694 **Location** Southampton - Call Centre **Closing date** 28/02/2023 **Description** **Benefits** **Salary**: £20,000 Full Time Equivalent (with OTE after probation period) Pension Scheme 22 days annual leave Staff discounts Generous Bonus Scheme **Job description** We currently have an exciting opportunity to join our rapidly...