Customer Service Advisor

2 weeks ago

Southampton, United Kingdom Morris Dibben Full time
Job DescriptionCustomer Service Advisor (Property Coordinator)Are you looking to start or progress your career in the property the industry?Are you a strong administrator with excellent customer service skills? If so, we want to hear from youRole - Customer Service AdvisorLocation - SouthamptonSalary - £23,100Days & Hours - Mon - Fri, 08:45am - 5:30pm (1 hour break) + 1 Sat per month, 9am - 1pm.Employment Type - Full-time, permanent, office-based Connells Group has recently acquired Countrywide securing our place as the UK’s largest property services group. Our Property Managers play a pivotal role in ensuring that our customers and clients receive the service they deserve throughout their time with us; so we`re on the lookout for those with great communication and relationshipskills and a passion for propertyThe role of a Customer Service Advisor:You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Your duties may include:
  • Managing repairs and maintenance
  • Dealing with tenant arrears
  • Negotiating end of tenancy deposits
  • Complying with gas audits
  • Having a competent lettings legislation knowledge to help and support where necessary – full training is provided
Skills and attributes of a Customer Service Advisor:
  • Previous experience in an administrative role - essential
  • Influencing and negotiation skills
  • Professional communication skills
  • Rapport building skills
  • Confidence both conversationally and in writing
  • Excellent decision making capabilities
Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties – Full training, support and guidance will be provided as well as access to an industry tech qualification.What you get in return for a career as a Customer Service Advisor with Countrywide:
  • 23 days annual leave increasing with length of service
  • Pension scheme
  • Full training, support and guidance
  • Excellent career progression opportunities throughout the business
  • Outstanding discounts across retail, entertainment, travel and health
  • Free on-site parking
  • Casual dress
  • Wellness benefits, we are part of the wellness charity – MIND, the fight for mental health
Why join us as a Customer Service Advisor?At Countrywide, our passion for property and strong focus on people sets us apart. We don`t see buying, selling, renting and letting as processes - for us, they`re all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we`re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.Kickstart your career at Countrywide todayCC00413

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