Customer Service Advisor

4 weeks ago

Southampton, United Kingdom Saint-Gobain Full time

We have an exciting opportunity for an energetic and enthusiastic part time **Customer Service Advisor **to join our team at** Jewson Southampton (SO19 9FH) **working 25 hours per week

As a **Customer Service Advisor**, your role will be essential to keeping our branch and yard running smoothly. From serving our customers at the trade counter and in the yard to monitoring stock and growing our sales, you’ll be at the heart of our operations

We’re a busy and well established branch of Jewson builders’ merchants with a friendly team who pride ourselves on offering a great service and excellent product knowledge. We have a sales office, warehouse, yard stores, shop & counter, timber supply and customer delivery vehicles.

**Is this role right for me?**

First and foremost, we always want to recruit talented people that align well with our values and way of working. A great **Customer Service Advisor** at Jewson’s will put the customer first, focusing on finding solutions for them and building trust.
- A passion for delivering great customer service
- A flexible approach to work; happy to work in various departments within the branch
- A great team player; ready to support colleagues and customers when needed
- A confident communicator, both over the phone and in branch

**Hours of Work: This is a part time position working 25 hours per week - shifts can be discussed at interview.**

**So, what will you be doing?**

Our **Customer Service Advisors** are important contributors to the performance of the business and to ensure our customers have a positive experience with us. To support our customers effectively you will;
- Get to know our product lines and services in order to make the most of all customer interactions
- Develop great relationships with new and existing customers, over the phone and in branch
- Understand customers’ needs to provide proactive advice and solutions
- Help to prepare customer orders, load and unload customer and supplier vehicles using a Fork Lift Truck to minimise manual handling (training will be provided)
- Maintain stock levels, carrying out regular stock counts
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement

LEGAL STATEMENT

**What will we offer you?**

Jewson is one of more than 30 exciting **Saint-Gobain** brands in the UK and our colleagues are critical to our customers’ success, we are also proud to have been named a ‘Top Employer’ for 7 consecutive years. We are pleased to offer you:

- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 31 days’ holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores and holiday agents
- Saint-Gobain Life Assurance Scheme
- Access to a leading health and wellbeing portal

**Are Jewson and Saint Gobain an inclusive employer?**

We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

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