Customer Services Advisor

2 weeks ago


Southampton, United Kingdom Reed Business Support Full time

Customer Services Advisor

Our clients are currently recruiting a Customer Services Advisor who will be responsible for providing assistance and support to customers once their Agreements are live, focusing on ensuring the most efficient service and best possible outcome for the customer.

The Customer Services Advisor will report to the Operations Manager, the role requires a high level of accuracy, excellent attention to detail and a proven experience in providing exceptional customer service.

The Customer Services Advisor will need to be professional, empathic and have very good written and verbal communication skills. Accountabilities and Responsibilities include:

- Setting customer Agreements live and transferring the data from the proposals system into the contract management system
- Complaints handling
- Monitoring and reviewing novation requests
- Reviewing and authorising refunds where necessary
- Ownership of administrative tasks during the life of customer Agreements including opening and closing of Agreements; rolling Agreements into secondary rental periods; issuing title invoices; and ensuring all customer account details are correct and up todate
- Generating and issuing various letters, settlement quotes and statement of accounts to customers
- Referring arrears cases to the Head of Collections where necessary
- Identifying customers with vulnerabilities and reporting this to the Department Heads
- Issuing replacement documents to customers
- Following and adhering to company policies and regulatory guidelines

Skills and Experience:

- Outstanding customer service skills - Experience in a customer service-based role advantageous
- Excellent attention to detail and ability to effectively prioritise workload
- Strong communication and organisation skills
- Ability to work on own initiative
- Experience of using MS Office (Outlook, Excel, Word)



  • Southampton, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Southampton. We are professional, rewarding and collaborative. Our work environment includes: - Modern office setting - Casual work attire - Growth opportunities Sales Advisor Southampton, UK We are looking for a drive, and outgoing individual to join our friendly team in...

  • Customer Advisor

    6 days ago


    Southampton, United Kingdom Switch Advisor Consultants Full time

    **Responsibilities**: - Listen to customer complaints and provide solutions. - Maintain customer records and update customer profiles. - Identify customer needs and suggest appropriate products and services. - Provide excellent customer service. - Resolve customer issues in a professional manner. - Act as first point of contact for all customers, ensuring a...

  • Customer Advisor

    2 days ago


    Southampton, United Kingdom Switch Advisor Consultants Full time

    **Responsibilities**: - Listen to customer complaints and provide solutions. - Maintain customer records and update customer profiles. - Identify customer needs and suggest appropriate products and services. - Provide excellent customer service. - Resolve customer issues in a professional manner. - Act as first point of contact for all customers, ensuring a...


  • Southampton, United Kingdom Jewson Full time

    We have an exciting opportunity for an energetic and enthusiastic part time **Customer Service Advisor**to join our team at**Jewson Southampton (SO19 9FH)**working 25 hours per week! As a **Customer Service Advisor**, your role will be essential to keeping our branch and yard running smoothly. From serving our customers at the trade counter and in the yard...


  • Southampton, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. **Responsibilities**: - Provide accurate and timely information to customers regarding products,...


  • Southampton, United Kingdom Inc Recruitment Direct Full time

    Sales Advisor - With Customer Service Skills No experience required, start as a Sales Advisor Put your sales and customer service skills to good use! Join a friendly, fast growing sales advisor team and use your customer service skills; be rewarded with fantastic incentives which can include national travel, international travel and financial...


  • Southampton, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. **Duties**: - Answer incoming calls and respond to customer inquiries in a...

  • Customer Service Advisor

    Found in: beBee S GB - 3 weeks ago


    Southampton, Hampshire, United Kingdom Pertemps Full time

    Customer Service Advisor£25,000p/aSouthampton40 per week, split over shifts covering evenings and weekends.The role of the Customer Sales Advisor is to ensure customers receive a consistently high level of service.In addition to providing day-to-day help to our customers, the Customer Services Advisor will contribute to the overall cleanliness appearance...


  • Southampton, United Kingdom Relay Group Limited Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Duties**: - Provide exceptional customer service and support to clients -...


  • Southampton, United Kingdom Tate Full time

    **Customer Service Advisor**Job Purpose**: To provide administrative support during peak season, you will be the first point of contact for clients booking in their parking. Ideally, they are looking for 2 part time people, the preferred hours are below though this can be a little flexible: 1st Person:Monday all day - 9:00 - 17:00Tuesday all day - 9:00 -...


  • Southampton, United Kingdom i2i Recruitment Consultancy Full time

    **Customer Service Advisor** **£20,500 - £24,000 D.O.E** **Monday - Friday** **Southampton** **The role** - Speaking with customers over the phone, understanding their needs and providing guidance that is be suited to their requirements - Ensure the smooth running of assigned client portfolio a day-to-day basis - Develop, maintain and cultivate a...

  • Service Advisor

    1 week ago


    Southampton, United Kingdom Proactive Personnel Ltd Full time

    Immediate Start - Permanent - Competitive Salary! Are you a Service Advisor looking for the next great opportunity? I am currently working alongside a hugely successful car dealership based in Southampton who are hoping to add a motivated, enthusiastic Service Advisor to their team. They are excellent at retaining staff, largely due to their outstanding...

  • Service Advisor

    Found in: Talent UK 2A C2 - 6 days ago


    Southampton, United Kingdom Proactive Personnel Ltd Full time

    Immediate Start - Permanent - Competitive Salary!Are you a Service Advisor looking for the next great opportunity? I am currently working alongside a hugely successful car dealership based in Southampton who are hoping to add a motivated, enthusiastic Service Advisor to their team.They are excellent at retaining staff, largely due to their outstanding...


  • Southampton, United Kingdom University of Southampton Full time

    **1878522FB-R-R** We are recruiting for a Customer Services Advisor role, across our Facilities team within the Residential Services department. Residential Services at the University of Southampton offer accommodation to over 7,000 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,600...

  • Service Advisor

    Found in: Whatjobs ES C2 - 6 days ago


    Southampton, United Kingdom Proactive Personnel Ltd Full time

    Immediate Start - Permanent - Competitive Salary!Are you a Service Advisor looking for the next great opportunity? I am currently working alongside a hugely successful car dealership based in Southampton who are hoping to add a motivated, enthusiastic Service Advisor to their team.They are excellent at retaining staff, largely due to their outstanding...


  • Southampton, United Kingdom BPPZellis Full time

    Customer Service Advisor (006952) Southampton, England What you'll be doing • Ensuring that students have an excellent experience whilst being at BPP • Covering reception desk and greeting visitors (part of team rota, covering evenings and weekends)• Facilitating and scheduling computer-based assessments • Overseeing material stock levels for...

  • Service Advisor

    1 week ago


    Southampton, United Kingdom Proactive Personnel Ltd Full time

    Immediate Start - Permanent - Competitive Salary! Are you a Service Advisor looking for the next great opportunity? I am currently working alongside a hugely successful car dealership based in Southampton who are hoping to add a motivated, enthusiastic Service Advisor to their team. They are excellent at retaining staff, largely due to their...

  • Service Advisor

    6 days ago


    Southampton, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Southampton - £35,000** Experienced Service Advisor Prestige Franchise Dealership £35,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Service Advisor

    7 days ago


    Southampton, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Southampton - £35,000** Experienced Service Advisor Prestige Franchise Dealership £35,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Service Advisor

    3 days ago


    Southampton, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Southampton - £35,000** Experienced Service Advisor Prestige Franchise Dealership £35,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...