Patient Support Advisor
1 month ago
**Ref**
18694
**Location**
Southampton - Call Centre
**Closing date**
28/02/2023
**Description**
**Benefits**
**Salary**: £20,000 Full Time Equivalent (with OTE after probation period)
Pension Scheme
22 days annual leave
Staff discounts
Generous Bonus Scheme
**Job description**
We currently have an exciting opportunity to join our rapidly expanding patient support team in our call centre in either Farnham or Southampton.
This vacancy is a full-time vacancy, working on a 3 week rota as follows:
Week 1: Monday to Friday: 8am-4.30pm,
Week 2: Monday to Friday:9am
- 5.30pm, Saturday 8am-4pm (working across 5 days)
Week 3: Monday to Friday: 10.30am
- 7pm
Some of the functions of the Patient Support Advisor - Hearing include:
- Booking appointments for patients across our branch network and that of our sister organisation The Hearing Care Partnership
- Advising patients of products and services that may be of interest to them
- Dealing with queries and concerns in a professional and polite manner
**Why Leightons Opticians & Hearing Care?**
We value our family heritage and with 90 years of experience encourage everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer.
**Requirements**:
To be suitable for this position, you must have an excellent telephone manner with an ability to converse and consult with a diverse range of audiences. Strong written communication is also important within this vacancy due to our use of web-chat with patients. Our ideal applicant will have experience within an office setting within a customer services function. While this role does have an element of hybrid working, an ability to regularly travel to the office is needed.
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