Customer Support Assistant

1 month ago


Southampton, United Kingdom Switch Advisor Consultants Full time

**Responsibilities**:

- Listen to customer complaints and provide solutions.
- Maintain customer records and update customer profiles.
- Identify customer needs and suggest appropriate products and services.
- Provide excellent customer service.
- Resolve customer issues in a professional manner.
- Act as first point of contact for all customers, ensuring a friendly service is instantly portrayed.
- Investigate customer's requirements to understand needs and advise on suitable products.
- Establish great customer rapport ensuring a first-class service is delivered at all times and trust is gained instantly.
- No experience needed - Full training provided

**Salary**: £22,716.00-£23,668.00 per year

**Benefits**:

- Company events
- Employee mentoring programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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