Call Centre Executive

2 weeks ago


Glasgow, United Kingdom THE CLOUT AGENT LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Executive, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance with their inquiries or concerns
- Analyse customer needs and recommend appropriate products or services
- Up sell additional products or services to maximize customer satisfaction and company revenue
- Handle customer complaints or issues with professionalism and empathy
- Follow established call centre procedures and guidelines to ensure consistent service delivery
- Provide excellent phone etiquette, maintaining a friendly and positive demeanour at all times

**Skills**:

- Strong communication and interpersonal skills
- Ability to multitask and navigate computer systems efficiently
- Excellent data entry skills with attention to detail
- Ability to adapt to changing priorities and handle high call volumes

If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you.

Pay: From £23,421.81 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 09/05/2024



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