Customer Service Call Handler

2 weeks ago


Glasgow, United Kingdom Huntswood Scotland Limited Full time

Huntswood is looking for experienced call handlers, ideally with experience in Financial Services, to support a leading UK retail bank.

**Starting date Monday 4th September**, you will be supporting our client by taking inbound calls from customers regarding fraud alerts with their banking products.

You will be providing an excellent level of customer service by meeting customers' needs and making their call journey as easy and smooth as possible.

As a call handler you will be **working from home** and paid a day rate of **£130** a day on an initial 6 months temp to perm contract.

**Working Hours: 37.5 hours per week**
You will work on a rotational shift basis between 8.45am - 8pm Monday - Friday, 8.45am-6.30pm on Saturdays.
- Flexibility is required, no Sunday working._

You will need to be available **to work in the office 2 times a week.**:

- Training will be provided on a hybrid working model and your first three weeks live in the role will be fully site based._

**Umbrella only recruitment** - This is only available to call handlers working via our umbrella company - Husp, we can assist you with this
- Experience working in a telephony-based customer service role
- Experience within financial services would be desirable
- Excellent communications skills and the ability to talk to all types of customers
- Strong attention to detail
- Ability to navigate through several in-house databases
- Good MS Office skills, particularly MS Word

"It's not just about what we do, but the way we do it. And it's our values that make us special."

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: £130.00 per day

Ability to commute/relocate:

- Glasgow City Centre, Glasgow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Contact Centre: 1 year (required)
- Financial services: 1 year (required)
- Customer Service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 04/09/2023



  • Glasgow, United Kingdom Huntswood Scotland Limited Full time

    Huntswood is looking for experienced call handlers, ideally with experience in Financial Services, to support a leading UK retail bank. **Starting date of Monday 15th January **, you will be supporting our client by taking inbound calls from customers regarding fraud alerts with their banking products. You will be providing an excellent level of customer...


  • Glasgow, United Kingdom Clarkson Owens Recruitment Ltd Full time

    Clarkson Owens are working with a leading insurance organisation who are looking for people with contact centre experience to join their team in Glasgow. You will be joining as a claims handler within either the motor, property or third party departments. In this role you will be: - Promptly handle and resolve all enquiries from both customers and external...


  • Glasgow, United Kingdom NHS Scotland Full time

    NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and...


  • Glasgow, United Kingdom Blue Arrow Glasgow Full time

    Blue Arrow Glasgow are currently recruiting on behalf of our esteemed client Royal Mail for experienced Customer Service / Complaint Handlers to work out of their Glasgow Mail Centre in the north of the city. Rate of Pay - £12 Shift Pattern - Monday to Saturday (working hours will be on rota basis) Location - Office Working, North Glasgow Start Dates -...

  • Complaints Handler

    4 weeks ago


    Glasgow, United Kingdom Anderson Knight Full time

    Are you a skilled communicator with a passion for resolving customer issues? - Do you thrive in a fast-paced environment and possess exceptional problem-solving skills? If so, we have an exciting opportunity for you to join one of our clients as a Complaints Handler. As a Complaints Handler, you will play a vital role in maintaining high standards by...

  • Call Handler

    4 weeks ago


    Glasgow, United Kingdom Sopra Steria Full time

    **Do you love making people happy and have a real passion for customer service? If the answer is yes then we would love you to be a part of our team!** We are looking for a dynamic, passionate and hardworking person to join our friendly team working on exciting projects on behalf of our defence client! This is an exciting role that does not require any...

  • Claims Handler

    4 weeks ago


    Glasgow, United Kingdom The Ardonagh Group Full time

    **Claims Handler** - Glasgow - ARDDR804392 Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times. **Objectives and Responsibilities** -...

  • Claims Handler

    4 hours ago


    Glasgow, United Kingdom The Ardonagh Group Full time

    **Claims Handler - Glasgow - ARD1006887** Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are always adhered to. In return we will make sure you get all the...


  • Glasgow, United Kingdom Nixon Allen Ltd Full time

    Commercial Account Handler to join a major well known insurance broker due to impressive growth. In the role of Commercial Account Handler, you will be tasked with providing support to service assigned corporate clients, and working with internal colleagues and the Account Executive in managing a diverse portfolio. You will provide the right solutions for...

  • Dog Handler

    4 weeks ago


    Glasgow, United Kingdom Wright's K9 Security Services Ltd Full time

    Wright’s K9 Security Services Ltd is looking for a General Purpose Security Dog Handler with NASDU or equivalent qualification to join our team. As a Security Dog Handler, you will be responsible for the care and management of your dog, as well as ensuring the safety and security of our clients and their property. You should be able to work in a...


  • Glasgow, United Kingdom Pertemps Scotland Full time

    **Are you looking for an exciting new role in the new year?** Are you looking for a challenging role where you can expand your skill set with a company that will support your career progression? If the answer is yes, then we may have the perfect role for you! **Customer Service Advisor**(no sales calls!) **Banking Industry -** Account opening centre. **Start...


  • Glasgow, United Kingdom Employment Specialists Ltd Full time

    Our expanding Client, one of the fastest growing Commercial Insurance Brokers in Scotland, is recruiting for a Commercial Account Handler. You'll be an experienced Commercial Insurance professional and self motivated to provided first class service to your Clients and be looking to join a successful, busy but friendly team. You will be able to work on...


  • Glasgow, United Kingdom Employment Specialists Ltd Full time

    Our expanding Client, one of the fastest growing Commercial Insurance Brokers in Scotland, is recruiting for a Commercial Account Handler.You'll be an experienced Commercial Insurance professional and self motivated to provided first class service to your Clients and be looking to join a successful, busy but friendly team.You will be able to work on a hybrid...

  • Complaints Handler

    4 weeks ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight are looking to recruit a Complaint Handler for one of our priority clients based in Glasgow. This is a full time, permanent position. Hybrid working is available after training has been completed. You will be required to resolve complaints in line with company policies and procedures whilst providing excellent customer service. Duties &...

  • Complaints Handler

    4 weeks ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson knight is looking for a Complaints Handler for one of our priority clients based in Glasgow. This is a full time, permanent position. The purpose of this role is to ensure any complaints are managed and resolved inline with procedures. You will be responsible for providing a high standard of customer service. Duties & Responsibilities; - You will...

  • Complaints Handler

    7 days ago


    Glasgow, Glasgow City, United Kingdom Teleperformance Full time

    Job Title: Financial Services Complaints Handler (Glasgow Based) Location: Glasgow UK - (Office Based) Travel Required : No Department: Customer Resolutions Management Responsibility for: N/A Reports to : Customer Resolutions Manager Contract Type: Full time/40 hours per week currently Mon - Fri Salary: £27,00.00 Job Summary/Overview Are you...

  • Complaints Handler

    2 weeks ago


    Glasgow, United Kingdom Teleperformance Full time

    Job Title: Financial Services Complaints Handler (Glasgow Based) Location: Glasgow UK - (Office Based) Travel Required : No Department: Customer Resolutions Management Responsibility for: N/A Reports to : Customer Resolutions Manager Contract Type: Full time/40 hours per week currently Mon - Fri Salary: £27,00.00 Job Summary/Overview Are you...


  • Glasgow, United Kingdom Capio Recruitment Full time

    *Senior Commercial Account Handler**Location: *Glasgow*Salary: *Dependant on experience*The Company:*We are working with an independent insurance broker who is looking to add an experienced handler to their high performing team.This is an insurance broker who pride themselves on their close-knit and supportive environment, and the family feel of an...


  • Glasgow, United Kingdom Capio Recruitment Full time

    *Senior Commercial Account Handler**Location: *Glasgow*Salary: *Dependant on experience*The Company:*We are working with an independent insurance broker who is looking to add an experienced handler to their high performing team.This is an insurance broker who pride themselves on their close-knit and supportive environment, and the family feel of an...

  • Claims Handler

    4 weeks ago


    Glasgow, United Kingdom Stellar Insurance Reinstatement Services Full time

    As a result of continued growth, we are looking to recruit an experienced Glasgow based Insurance Administrator/Claims Handler to assist our company’s day-to-day operations. Experience in working with client portals would be a advantage. Responsibilities include: - Supporting the team with day to day operations. - Accurately updating customer data. -...