Customer Service Call Handler
2 weeks ago
Huntswood is looking for experienced call handlers, ideally with experience in Financial Services, to support a leading UK retail bank.
**Starting date of Monday 15th January **, you will be supporting our client by taking inbound calls from customers regarding fraud alerts with their banking products.
You will be providing an excellent level of customer service by meeting customers' needs and making their call journey as easy and smooth as possible.
As a call handler you will be **working from home** and paid a day rate of **£130** a day on an initial 6 months temp to perm contract.
**Working Hours**: 40 hours per week, on shifts Monday to Saturday 11am to 8pm (you will work every Thursday, Friday and Saturday)
You will need to be available **to work in the office 2-3 times per month.**:
- Training will be provided on a hybrid working model and your first three weeks live in the role will be fully site based._
**Umbrella only recruitment** - This is only available to call handlers working via our umbrella company - Husp, we can assist you with this
- Experience working in a telephony-based customer service role
- Experience within financial services would be desirable
- Excellent communications skills and the ability to talk to all types of customers
- Strong attention to detail
- Ability to navigate through several in-house databases
- Good MS Office skills, particularly MS Word
"It's not just about what we do, but the way we do it. And it's our values that make us special."
**Job Types**: Full-time, Temp to perm
Contract length: 6 months
**Salary**: £130.00 per day
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Contact Centre: 1 year (required)
- Financial services: 1 year (required)
- Customer Service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 15/01/2024
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