Call Handler

2 months ago

Glasgow, United Kingdom Sopra Steria Full time

**Do you love making people happy and have a real passion for customer service? If the answer is yes then we would love you to be a part of our team**

We are looking for a dynamic, passionate and hardworking person to join our friendly team working on exciting projects on behalf of our defence client

This is an exciting role that does not require any previous experience as we have an outstanding training package that will give you all the tools to help you do the job. Working in a busy but relaxed team you will need excellent verbal and written communication skills with a high level of attention to detail.

This role is office based where you will have the full onsite support from colleagues and line managers at our Glasgow City Centre, centre of excellence. The Enquiry Centre opening hours are 7am - 7pm Monday to Friday and you will work 8 hours per day on a rotational shift basis. Excellent timekeeping and attendance are needed.

After successfully completing your probationary period a 12.5% uplift is added to your salary

**What you'll be doing**:

- Answer all incoming/outgoing enquiries.
- Use the Oracle Based system to provide an accurate and timely response, or raise queries where applicable.
- Take ownership of customer queries, comments, feedback and complaints.
- Be customer focused at all times and highlight any improvements opportunities
- Work as part of a strong team to deliver results during peak times

**What you’ll bring**:

- Strong organisational skills and ability to prioritise workload
- Well-mannered and professional telephone manner
- Able to work independently and within a team.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type: Full-time, Permanent**
**Location: Glasgow**
**Security Clearance Level: SC-MOD**
**Internal Recruiter: Jo**
**Salary: £22,145 inclusive of 3% flex fund**
**Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund**

**Loved reading about this job and want to know more about us?**
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

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