Customer Service/ Claims Handler

1 month ago


Glasgow, United Kingdom Clarkson Owens Recruitment Ltd Full time

Clarkson Owens are working with a leading insurance organisation who are looking for people with contact centre experience to join their team in Glasgow. You will be joining as a claims handler within either the motor, property or third party departments.

In this role you will be:

- Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
- Establish timely reserves within authority limit by estimating value of claims
- Identify potential Recovery and Fraud claims
- Maximise Productivity within the Team
- Follow established claims handling procedures for low complexity, low exposure

claims to ensure consistency and quality claims service.
- Negotiate settlement of claims within authority limits
- Contribute to a positive and supportive team culture

This position will be Monday - Friday working 9-5. This company offers flexible home working with very mínimal office requirements. Salary for this position will be from £22-24k depending on experience.

What you'll need to succeed
- You will have previously worked in a customer service role, ideally within

insurance, dealing with all types of customers.
- You'll be used to working to call targets within a high-volume environment.
- You will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs.

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Contact Centre: 2 years (preferred)

Work Location: Hybrid remote in Glasgow

Reference ID: ps9



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