Contact Centre Supervisor

3 weeks ago

Glasgow, United Kingdom Pendragon Full time

**Contact Centre Supervisor**

**Stratstone Mercedes-Benz of Glasgow**

**A basic salary of £28,796 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service**

**Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?**

At Stratstone, our Contact Centre Supervisors are responsible for leading your team of dedicated Contact Centre Executives, ensuring exceptional service delivery and customer satisfaction. You’ll oversee the daily operations of the contact centre, providing guidance, support and coaching to our Executives to help them exceed targets.

**If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home**:
**Your Journey as a Contact Centre Supervisor**:

- You’ll be the driving force behind the Contact Centre Team, igniting their motivation and providing expert coaching to ensure targets and goals are achieved
- Being a true expert and fully knowledgeable on our products and services, providing guidance as needed to ensure excellent customer service delivery
- Take ownership of the quality of service provided by the Contact Centre Executives, ensuring that customer interactions exceed company standards and customer expectations
- Collaborate with the Service and Workshop teams to ensure smooth coordination and alignment between contact centre operations and service delivery
- Monitor and evaluate the performance of your team, providing constructive feedback and coaching to drive continuous improvement and achieve performance targets
- Effectively communicate any updates or changes to policies, procedures and workflow, providing clear direction to ensure your team remains informed and aligned with organisational goals
- Deputise for our Contact Centre Leader, assuming their daily responsibilities and making informed decisions to address any challenges that may arise

**Do you have what it takes to be an Stratstone Associate? We’re looking for someone who is**:

- Equipped with previous contact centre experience, preferably managing both inbound and outbound communications
- Inspirational leaderships skills, able to motivate a team to work collaboratively and exceed targets, maximising profitability and achieving the highest standards
- Confident communicator who can engage, build authentic relationships and establish strong rapport with our customers
- A collaborative team player, who is open to new ideas and appreciates the difference that each person makes
- Proficient in utilising computer systems and databases with full knowledge of Microsoft packages
- Passionate for our industry, the people who work in it and the people we serve

**At Pendragon, Together, We’re Unstoppable**:
Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.

**Embrace the Gift of Movement**:
We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential. Join us and seize the chance to make a real impact whilst embracing change and adapting to a world of endless possibilities.

**Diversity is Our Strength**:

  • Contact Centre Supervisor

    1 month ago

    Glasgow, United Kingdom Storage Vault Ltd Full time

    **CONTACT CENTRE SUPERVISOR- FULL TIME** **GLASGOW** £21,000 + On target monthly bonus **THE OPPORTUNITY** We currently have an exciting full-time vacancy to join our Contact Centre Team in a Supervisor role. We are looking for an ambitious, self-motivated individual to work within a vibrant sales environment, dealing with new and existing self-storage...

  • Contact Centre Agent

    1 day ago

    Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s Seven Regional Transport Partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...

  • Contact Centre Agents

    3 days ago

    Glasgow, Glasgow City, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Contact Centre Agent - German Speaking(Please note this role requires you to speak fluent German)Location - Glasgow City CentreHours of Work - Monday to Friday - 40hrs per weekSalary- £23,795We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100 clinics and have become the UK's only...

  • Contact Centre Agents

    3 days ago

    Glasgow, Glasgow City, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Contact Centre Agent - Croatian Speaking only(Please note that this role requires you to be able to speak fluent Croatian)Location - Glasgow City CentreHours of Work - Monday to Friday - 40hrs per weekSalary - £23,795We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100 clinics and...

  • Patient Co-ordination Centre Supervisor

    4 weeks ago

    Glasgow, United Kingdom NHS Scotland Full time

    We are looking for a Patient Co-ordination Centre Supervisor to join the existing team. In this role you will supervise and co-ordinate all aspects of the Patient Co-ordination Centre and the associated patient Treatment Time Guarantees, in order to fulfil the commitment and complex service delivery as contained within the Service Level Agreement between the...

  • Contact Centre Agents

    3 days ago

    Glasgow, United Kingdom Optical Express Full time

    Job Title – Contact Centre Agent – German Speaking (Please note this role requires you to speak fluent German) Location – Glasgow City Centre Hours of Work – Monday to Friday – 40hrs per week Salary- £23, We’ve come a long way since the first Optical Express opened in . From just one store, we’ve grown to over clinics...

  • Contact Centre Team Leader

    2 days ago

    Glasgow, United Kingdom Storage Vault Ltd Full time

    **CONTACT CENTRE TEAM LEADER- FULL TIME** **GLASGOW** £21,000 + On target monthly bonus **THE OPPORTUNITY** We currently have an exciting full-time vacancy to join our Contact Centre Team in a Team Leader role. We are looking for an ambitious, self-motivated individual to work within a vibrant sales environment, dealing with new and existing...

  • Contact Centre Agent

    4 weeks ago

    Glasgow, United Kingdom Advice Direct Scotland Full time

    £17,982 per annum 4 Days per week, Monday to Friday only The first contact centre in Scotland to move to a 4 Day working week/same pay model. 9am - 6pm (32 Hours) 2 x 15 minute breaks plus 1 hour lunch. An Investor In People Gold Award Holder There maybe an opportunity to work partially from home in the future, depending on quality of work and passing...

  • Contact Centre Agent

    1 day ago

    Glasgow, United Kingdom Wescot Full time

    If you’re currently working as a Customer Service or a Call Centre Agent or are interested in looking for your next opportunity in Glasgow, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease...

  • Contact Centre Agent

    1 month ago

    Glasgow, United Kingdom Advice Direct Scotland Full time

    £17,988 per annum 4 Days per week, Monday to Friday only - The first contact centre in Scotland to move to a 4 Day working week/same pay model. 9am - 6pm (32 Hours) 2 x 15 minute breaks plus 1 hour lunch. An Investor In People Gold Award Holder There maybe an opportunity to work partially from home in the future, depending on quality of work and...

  • Programme Manager Contact Centre Transformation

    3 days ago

    Glasgow, United Kingdom Three Full time

    Company Description Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its...

  • Contact Centre Agent

    1 month ago

    Glasgow, United Kingdom Advice Direct Scotland Full time

    4 Days per week, Monday to Friday only - The first contact centre in Scotland to move to a 4 Day working week/same pay model. 9 am - 6 pm (32 Hours) 2 x 15-minute breaks plus 1-hour lunch. An Investor In People Gold Award Holder There may be an opportunity to work partially from home in the future, depending on the quality of work and passing...

  • Contact Centre Agents

    3 days ago

    GLASGOW, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Contact Centre Agent - Croatian Speaking only (Please note that this role requires you to be able to speak fluent Croatian) Location - Glasgow City Centre Hours of Work - Monday to Friday - 40hrs per week Salary - £23,795 We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100...

  • Contact Centre Agents

    3 days ago

    GLASGOW, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Contact Centre Agent - German Speaking (Please note this role requires you to speak fluent German) Location - Glasgow City Centre Hours of Work - Monday to Friday - 40hrs per week Salary- £23,795 We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100 clinics and have become the...

  • Contact Centre Agent

    4 weeks ago

    Glasgow, United Kingdom Advice Direct Scotland Full time

    £17,982 per annum 4 Days per week, Monday to Friday only - The first contact centre in Scotland to move to a 4 Day working week/same pay model. 9am - 6pm (32 Hours) 2 x 15 minute breaks plus 1 hour lunch. An Investor In People Gold Award Holder There maybe an opportunity to work partially from home in the future, depending on quality of work and...

  • Contact Centre Agent

    3 days ago

    Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s Seven Regional Transport Partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...

  • Customer Service Advisor

    1 month ago

    Glasgow, United Kingdom Student Loans Company (SLC) Full time

    **Role Title**:Student Finance Officer **Salary**: £20,790 **Pension**: 26.6% Projected Start Date: 10/07/2023 **Is it time you unlocked your potential?** Student Loans Company is a non-profit making Government-owned organisation established to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our...

  • Customer Service Advisor

    4 weeks ago

    Glasgow, United Kingdom Contact Centre Monthly Full time

    CCA Recruitment are delighted to be working in partnership with our client who due to their continued growth are looking for a Customer Service Administrator to join their team. The role will be based on site in Glasgow and offers excellent training, benefits and ongoing development and progression opportunities. Key Responsibilities: · Answering...

  • Contact Center Manager

    3 days ago

    Glasgow, United Kingdom Pertemps Network Group Full time

    Job Description Contact Centre Manager South Lanarkshire Full time, Permanent £42,000 Pertemps are delighted to be supporting a leading facilities organisation who are on the hunt for a Contact Centre Manager. This organisation are committed to driving excellent service for customers daily and you as the Contact Centre Manager will play a pivotal role...

  • Hotel Supervisor

    7 days ago

    Glasgow, United Kingdom Iceland Foods Ltd Full time

    Join to apply for the Senior Supervisor role at Iceland Foods Join to apply for the Senior Supervisor role at Iceland Foods Sign in to save Senior Supervisor at Iceland Foods . This is a permanent position and is suited to somebody with a real passion for retail as you will be very hands-on in this role and at the heart of the store. Our...