Contact Centre Agent

2 weeks ago

Glasgow, United Kingdom Advice Direct Scotland Full time

4 Days per week, Monday to Friday only - The first contact centre in Scotland to move to a 4 Day working week/same pay model.

9 am - 6 pm (32 Hours)

2 x 15-minute breaks plus 1-hour lunch.

An Investor In People Gold Award Holder

There may be an opportunity to work partially from home in the future, depending on the quality of work and passing probation.

Start Date: 17 July 2023

Innovation, creativity and staff engagement are at the heart of everything we do, as it ensures that we are providing our customers with a high-quality service.

We are working to ensure that as many people as possible can benefit from high quality advice services when and where they need it.

**Role Purpose**:
You will be at the forefront of delivering a highly accredited service to the citizens of Scotland and the UK by telephone, webchat and Facebook.

You will ensure the provision of quality advice and information across all channels.

You will have the ability to establish the issues the customer is having, explore and understand the individuals needs and circumstances and then give them expert and trusted advice, helping them more forward with their concerns.

**Person Specification**:
**You must have previous contact centre experience**

Able to demonstrate **commitment** in previous roles

Dedicated and hard working

Ability and willingness to learn

**Reliability**

Good communicator

Good listener

Caring

**Remuneration**:
In return, we offer a competitive salary for a 4 day week within the sector. We also offer 30.5 days annual leave (38 pro rata), 8% pension contribution, death in service insurance, reward and benefit programmes such as child vouchers.

**Job Types**: Full-time, Permanent

**Salary**: £19,337.10 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- GLASGOW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- contact centre: 1 year (required)

Work Location: In person

**Salary**: From £19,337.10 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: CA2023
Expected start date: 17/07/2023

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