Contact Centre Agent
2 weeks ago
£17,988 per annum
4 Days per week, Monday to Friday only - The first contact centre in Scotland to move to a 4 Day working week/same pay model.
9am - 6pm (32 Hours)
2 x 15 minute breaks plus 1 hour lunch.
An Investor In People Gold Award Holder
There maybe an opportunity to work partially from home in the future, depending on quality of work and passing probation.
Start Date : 26th June
Innovation, creativity and staff engagement are at the heart of everything we do, as it ensures that we are providing our customers with a high-quality service.
We are working to ensure that as many people as possible can benefit from high quality advice services when and where they need it.
**Role Purpose**:
You will be at the forefront of delivering a highly accredited service to the citizens of Scotland and the UK by telephone, webchat and Facebook.
You will ensure the provision of quality advice and information across all channels.
You will have the ability to establish the issues the customer is having, explore and understand the individuals needs and circumstances and then give them expert and trusted advice, helping them more forward with their concerns.
**Person Specification**:
**You must have previous contact centre experience**
Able to demonstrate **commitment** in previous roles
Dedicated and hard working
Ability and willingness to learn
**Reliability**
Good communicator
Good listener
Caring
**Remuneration**:
In return, we offer a competitive salary for a 4 day week within the sector. We also offer 30.5 days annual leave (38 pro rata), 8% pension contribution, death in service insurance, reward and benefit programmes such as child vouchers.
**Job Types**: Full-time, Permanent
**Salary**: £17,988.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Life insurance
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- GLASGOW: reliably commute or plan to relocate before starting work (required)
**Experience**:
- contact centre: 1 year (required)
Work Location: In person
Application deadline: 05/06/2023
Reference ID: CA2023
Expected start date: 26/06/2023
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