Contact Centre Agent

2 weeks ago

Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s Seven Regional Transport Partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a long-term multi-modal transport strategy for the West of Scotland. 

About the role

We have a great opportunity to join the Contact Centre Team as we continue to focus on the development our own people to ensure continuous improvement in the delivery of our services to our customers. The role will involve providing telephone and administrative support regarding enquiries into the Contact Centre. The Contact Centre Agent will report to the Contact Centre Team Leaders.

About you  

You will have experience working in a Contact Centre or similar and have experience dealing with the public within the service sector. The ideal candidate will be able to work on their own initiative and work collaboratively with their peer group. They will also have good organisational, verbal and written skills and be a motivated, reliable and flexible individual.

Benefits 

Working at SPT comes with many benefits you can look forward to:

33 days Annual and Public Holiday Entitlement (pro rata) Membership of the Local Government Pension Scheme Group Life Assurance Cover SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression Employee Travel Pass Scheme – a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household Salary Sacrifice Bus or Rail Season Ticket Scheme – subsidised at a maximum of £600 towards the cost Flexible working options Cycle to Work Scheme, Employee Assistant Programme, Long Service Awards, Credit Union 

Part time hours will be 21 hours per week working between Monday to Friday. The nature of this role may require you to work outwith normal office hours on occasion to support the operational requirements.

The role is fixed term until the end of the 2024 calendar year.

You will be based at Buchanan Bus Station, Killermont Street, Glasgow.

Further details of the role and key responsibilities are set out in the job description.

Please note, this position falls into the  medium risk category under the Alcohol and Drugs policy and therefore is subject to random and for-cause testing procedures.

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