Contact Centre Agents

3 weeks ago


Glasgow, United Kingdom Optical Express Group Full time

**(Please note that this role requires you to be able to speak fluent Croatian)**:
**Location - Glasgow City Centre**:
**Hours of Work - Monday to Friday - 40hrs per week**:
**Salary - £23,795**:
We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients.

Want to be part of a team that literally change people lives?

We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients.

You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Croatia, therefore, spoken and written Croatian to native standard is required along with fluent English.

Key Responsibilities
- Making contact with patients who have recently attended an initial consultation
- Promoting the lifestyle and clinical benefits of our treatments
- Manage the patient pipeline
- Providing an exceptional after sales service

Essential skills
- Croatian language skills to native level
- Excellent written and spoken English
- Achievement within outbound sales
- Proven track record in over achieving KPI’s
- Ability to converse and relate to a wide range of people
- Excellent communication skills with empathy and understanding
- Ability to deliver first class customer service
- Teamwork, with the skills to add value to the existing set up

The role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets.

Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working.

What’s in it for you?
- Salary with uncapped bonus and a host of benefits including individual rewards
- Free or discounted optical products/procedures
- On site subsidised restaurant
- Career progression
- Modern working environment with superb technology support
- First class training in our product range
- 40 hours per week and no weekends

This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer


  • Contact Centre Agent

    2 weeks ago


    Glasgow, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Contact Centre Agent** **Glasgow** **£21,673 plus Bonus** **Office Based** **Full time, Permanent** Pertemps are delighted to be supporting a large well-established organisation who are looking for Contact Centre Agents to join them on a full time, permanent basis. The salary for this role will be £21,673.60 plus competitive...


  • Glasgow, United Kingdom Arnold Clark Full time

    **Salary**: Competitive plus benefits **Type of work**: Permanent **Location**: Glasgow About the role We’re recruiting for Contact Centre Agents to join our BMW/Mercedes-Benz Contact Centre in Giffnock, Glasgow. Why choose us? Basic salary of £22,000, with an OTE of over £28,000 dependant on experience No late nights or unsociable hours 33 days’...

  • Contact Centre Agent

    4 weeks ago


    Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s Seven Regional Transport Partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...


  • Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s Seven Regional Transport Partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...

  • Contact Centre Agent

    2 weeks ago


    Glasgow, United Kingdom CCA Recruitment Group Full time

    CCA Recruitment Group is working together with a thriving and very well-known company in the world of financial services, they have over 160 years’ worth of history and offer a variety range of products and services. As a duo we are looking to recruit and find dedicated individuals who care about their customers and aim to resolve their issues as quickly...

  • Contact Centre Agent

    4 weeks ago


    Glasgow, United Kingdom Wescot Full time

    If you’re currently working as a Customer Service or a Call Centre Agent or are interested in looking for your next opportunity in Glasgow, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease...

  • Contact Centre Agent

    2 months ago


    Glasgow, United Kingdom Davies Resourcing Full time

    INDTEM **Contact Centre Agent - Fraud Department - Banking** We are currently working with a bank who are looking to hire multiple Customer Service Agents on an interesting and exciting contract answering fraud and general banking enquiries. This is a great opportunity for anyone that is looking to work for a Tier 1 UK retail bank and progress their...


  • Glasgow, Glasgow City, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Contact Centre Agent - Croatian Speaking only(Please note that this role requires you to be able to speak fluent Croatian)Location - Glasgow City CentreHours of Work - Monday to Friday - 40hrs per weekSalary - £23,795We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100 clinics and...

  • Contact Centre Agents

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Contact Centre Agent - German Speaking(Please note this role requires you to speak fluent German)Location - Glasgow City CentreHours of Work - Monday to Friday - 40hrs per weekSalary- £23,795We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100 clinics and have become the UK's only...

  • Contact Centre Agents

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Contact Centre Agent - Croatian Speaking only(Please note that this role requires you to be able to speak fluent Croatian)Location - Glasgow City CentreHours of Work - Monday to Friday - 40hrs per weekSalary - £23,795We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100 clinics and...

  • Contact Centre Agents

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Contact Centre Agent - German Speaking(Please note this role requires you to speak fluent German)Location - Glasgow City CentreHours of Work - Monday to Friday - 40hrs per weekSalary- £23,795We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100 clinics and have become the UK's only...

  • Contact Centre Agents

    4 weeks ago


    Glasgow, United Kingdom Optical Express Full time

    Job Title – Contact Centre Agent – German Speaking (Please note this role requires you to speak fluent German) Location – Glasgow City Centre Hours of Work – Monday to Friday – 40hrs per week Salary- £23, We’ve come a long way since the first Optical Express opened in . From just one store, we’ve grown to over clinics...

  • Contact Centre Agent

    4 hours ago


    Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s Seven Regional Transport Partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...


  • Glasgow, United Kingdom Transform Healthcare Ltd Full time

    **Location: Glasgow Clinic, St Vincent Street, City Centre** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an...

  • Contact Centre Agents

    4 weeks ago


    GLASGOW, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Contact Centre Agent - Croatian Speaking only (Please note that this role requires you to be able to speak fluent Croatian) Location - Glasgow City Centre Hours of Work - Monday to Friday - 40hrs per week Salary - £23,795 We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100...

  • Contact Centre Agents

    4 weeks ago


    GLASGOW, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Contact Centre Agent - German Speaking (Please note this role requires you to speak fluent German) Location - Glasgow City Centre Hours of Work - Monday to Friday - 40hrs per week Salary- £23,795 We've come a long way since the first Optical Express opened in 1991. From just one store, we've grown to over 100 clinics and have become the...


  • Glasgow, United Kingdom Optical Express Group Full time

    **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here...

  • Contact Centre Agents

    2 weeks ago


    Glasgow, United Kingdom Optical Express Group Full time

    **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here...

  • Contact Centre Agents

    2 weeks ago


    Glasgow, United Kingdom Optical Express Group Full time

    **Location - Glasgow City Centre**: **Hours of Work - Monday to Friday - 40hrs per week**: We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here...

  • Contact Centre Agent

    2 months ago


    Glasgow, United Kingdom Advice Direct Scotland Full time

    £17,982 per annum 4 Days per week, Monday to Friday only The first contact centre in Scotland to move to a 4 Day working week/same pay model. 9am - 6pm (32 Hours) 2 x 15 minute breaks plus 1 hour lunch. An Investor In People Gold Award Holder There maybe an opportunity to work partially from home in the future, depending on quality of work and passing...