Contact Centre Agent

7 days ago


Glasgow, Glasgow City, United Kingdom Advice Direct Scotland Full time

4 Days per week, Monday to Friday only

9 am - 6 pm Hours)

2 x 15-minute breaks plus 1-hour lunch.

An Investor In People Gold Award Holder


Innovation, creativity and staff engagement are at the heart of everything we do, as it ensures that we are providing our customers with a high-quality service.


As a Scottish charity we are working to ensure that as many people as possible can benefit from high quality advice services when and where they need it.

We are looking for individuals who care. Driven to deliver the best service for individuals who need reassurance and advice.

Role Purpose:


You will be at the forefront of delivering a highly accredited service to the citizens of Scotland and the UK by telephone, webchat and Facebook.

You will ensure the provision of quality advice and information across all channels.


You will have the ability to establish the issues the customer is having, explore and understand the individuals needs and circumstances and then give them expert and trusted advice, helping them more forward with their concerns.


Person Specification:

You MUST have previous contact centre experience
Able to demonstrate
commitment in previous roles

Dedicated and hard working

Ability and willingness to learn

Reliability
Good communicator

Good listener

Caring

Remuneration:

In return, we offer a competitive salary for a 4 day week within the sector. We also offer 30.5 days annual leave (38 pro rata), 8% pension contribution, death in service insurance.

We also provide free coffee/tea from the local coffee shop as well as free food on a Monday and Friday.


Job Types:
Full-time, Permanent

Pay:
£21,244.00 per year

Benefits:

  • Bereavement leave
  • Company events
  • Discounted or free food
  • Enhanced maternity leave
  • Life insurance
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Application question(s):

  • Your CV is correct and fully up to date?
  • You can show commitment to previous roles as most of your roles show longer than two years working with them.
  • Your current or last role was within a contact centre.
  • What is your notice period?

Experience:

- contact centre: 2 years (required)

Work Location:
In person

Reference ID:
ADS0624

Expected start date: 06/08/2024
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