Production & Customer Service Administrator

2 weeks ago


Hawick, United Kingdom Balfour Wilson Recruitment Full time

Working in conjunction with the Customer Service Administrator, to ensure that all customer orders are being processed in a timely manner. The position requires you to be able to work closely on a day to day basis with the production, warehousing and Sales teams to ensure that customer delivery dates are being met and being proactive in contacting customers regarding any potential issues surrounding their orders.

As well as customer communications the role will also require you to ensure that work orders are produced on a daily basis, substituting bills of material to offset any shortages and advise the procurement team of any pending shortages.

The role also requires general administration duties and cover for holidays

**KEY DUTIES**:

- Raising work orders and product labels
- Identifying BOM shortages
- Closing down production work orders ensuring all BOM’s are amended if required.
- Raising despatch notes
- Crate log maintenance and organising crate returns and credits.
- Organising customer returns and logging information when received back, raising credit notes if required.
- Matching courier invoices
- General Office Duties

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hawick, Scottish Borders: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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