Memorials Branch Administrator

**About us**

People have been commemorating their loved ones with some form of memorial stone for thousands of years. Today, memorials come in many forms and are often used to mark a grave or resting place where ashes have been interred, or simply mark a favourite spot. John Beattie and Sons is a typical Borders business, rooted in Hawick where we have been serving families since 1806. John Beattie and Sons are part of the ‘William Purves family' which comprises over 100 staff and operates throughout Scotland and across Northumberland. Providing the highest standard of professionalism and a truly distinct service, our business is driven by core values of compassion, dedication, integrity, and respect.

**The Role**

As a receptionist / administrator within the Memorial Team you will answer the phone and deal with visitors face to face confidently and courteously. You will be the first point of contact for our clients in a role which requires a caring, professional manner and excellent communication skills. You will exemplify our company values in the effective running of the department and ensure we provide the highest standards of professionalism, care, and service to our communities.

The role is based in our Memorial workshop in Hawick in the Scottish Borders

**Job description**

Answering the phone and dealing with, or directing calls as required

Occasionally dealing with visitors face to face confidently and courteously as well as direct them to the appropriate person efficiently

Working with team members to ensure a balanced workload and work is completed on time and to schedule

Working with team members and suppliers to ensure stock levels are appropriate

Ordering and manging stock from suppliers

Liaising with clients to ensure their expectations are exceed and that we offer an excellent level of customer care

Assisting with preparing estimates and invoices

Processing card payment and occasionally cash and cheques

Updating data bases and paper systems

Liaise with all network offices to ensure good communication

**Personal values and attributes**

Most importantly all our staff need to demonstrate the values of compassion, dedication, integrity and respect at all times.

You must have a kind, caring and compassionate nature.

An effective communicator with the ability to quickly and naturally establish meaningful relationships with clients and various stakeholders.

Polite and pleasant manner when dealing with people face-to-face

Previous experience in a customer facing role.

Excellent attention to detail.

Good organisational skills and the ability to successfully multi-task and prioritise workload, manage own time effectively and take ownership of projects and tasks.

Awareness of client confidentiality, information security and data protection.

Excellent computer skills, including the use of Microsoft Word and Excel

A full driving licence would be preferable, but not essential

**Salary and benefits offered**

Monday to Friday: 10 am to 3 pm (25 hours per week)

Starting salary £14,846 (FTE £20,784.40)

8% employer pension contribution

Financial Counselling

Group life assurance

33 days annual leave

Cycle to work scheme

Professional and personal development training opportunities

Uniform / workwear provided

**Additional Information**

Interviews will take place week commencing 24thApril

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: From £14,846.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Application deadline: 14/04/2023
Reference ID: JBM23