Operations Administrator
6 months ago
**The Company**:
A Faster Processing product, tapeeno transforms any compatible Android phone to a payment acceptance device. Designed with consumers and small businesses in mind, tapeeno can act as an effective alternative to taking cash.
**The Role**:
**Duties and Responsibilities include**:
- Rapidly develop a thorough understanding of the payments industry
- Detailed knowledge of overall Customer Service processes & query resolution;
- Monitor and escalate any technical issues to internal/external technical support
- Monitor daily fund movement and reconciliation for the product escalating any issues as required
- Quickly develop an understanding of the end-to-end flow of new customer accounts
- Take ownership over individual pipeline, either by resolving the issue directly or sourcing details from merchants.
- Maintain accurate and timely records for efficient reporting of all matters relating to the product
- Desire to work in the FinTech space and drive forward change
Will be able to evidence
- Excellent verbal and written skills;
- Educated to A Level or equivalent qualification level;
- A keen eye for detail and ability to perform daily tasks without high error rate;
- Exceptional organisational skills;
- High energy with the ability to multi-task and prioritise as appropriate;
- A sense of ownership and an autonomous approach to workload;
- Comfortable working independently and efficiently to deadlines;
- Ability to logically pursue problems, overcome queries and set priorities;
- Self-motivation with a positive approach to targets, whilst supporting the department manager to ensure department KPI’s are adhered to;
- Living within a reasonable commute of Reading.
At UTP we recognise that our employees are our greatest asset and we like to reward your hard work with benefits that we think you will love
Our aim is to continually support you in work, but out of work too
Here is a glimpse at what’s on offer:
- Your birthday off (paid).
- Regular staff social events.
- Annual awards ceremony.
- Breakfast on a Friday.
- Company pension.
- Health and wellbeing programme.
- Referral programme.
- Free eye test and payment contribution towards glasses at Specsavers.
- Access to PERKBOX and monthly credit added to your account.
- Dress down Friday.
We take pride in our employees being a team of diverse and inclusive individuals. Every employee is considered equal to opportunities and progression. We strive to create an environment where everyone feels valued and respected.
**Job Types**: Full-time, Permanent
Pay: £22,500.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
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