Night Guest Service Assistant

4 weeks ago

Hook, United Kingdom The Elvetham Full time

**Night Guest Service Assistant**:
**The Elvetham**:
**Salary**:£11:00**

**Job Type**:Permanent**
**Hours**:Full-time**
**Town**:Hook***:
The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family. The site can be traced back to as early as the 800's AD. Today the Estate consists of 91 bedrooms shared between the Main House and The Stables, as well as four unique and flexible function rooms.

We are currently looking for an **Night F&B Guest Service Assistant** to join our Truly Talented team.

If you are friendly, courteous, love working as part of a team and are passionate about the hospitality industry, we would love to hear from you

**What we offer**

£11.00 per hour plus service charge (amount is variable)
Full-time contract (40hrs per week)
Staff uniform provided
Meals on duty provided
Free car parking

**Benefits**
- Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

**Your role**

We are looking for a night owl who enjoys working in a food and beverage environment, the role is interesting and varied and carries a high level of autonomy as you are one of two staff members on duty throughout the night at the hotel.

**Responsibilities of Night F&B Guest Service Assistant will include but are not limited to**:

- Preparing and serving beverages requested by guests
- Ensuring that cleanliness is kept at the highest standards at all times in the Food & Beverage Outlets
- Covering reception duties
- Collecting trays from guests rooms
- Ensuring breakfast requests are placed with the kitchen
- Setting up the tables ready for breakfast
- Setting up conference rooms ready for the next day
- Working in the bar
- Kitchen duties as and when required
- The ideal person for this role will be enthusiastic and flexible.

**The core skills and experience required to succeed**

Truly passionate about the Hospitality Industry;
Previous restaurant or bar experience in a busy environment is essential
Excellent personal presentation
Good understanding of food hygiene and health & safety procedures
Ability to function independently with a minimum of supervision
Excellent communication skills, the ability to communicate verbally and in writing
To be an enthusiastic team player with a flexible approach.

Having these core skills will put you one step further to joining Axiom Hospitality and the The Elvetham

**Opportunities for all**

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.

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