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Night Guest Service Assistant

7 months ago

Hook, United Kingdom The Elvetham Full time

**Night Guest Service Assistant**:
**The Elvetham**:
**Salary**:£10.50**

**Job Type**:Permanent**
**Hours**:Flexible**
**Town**:Hook***:
The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family. The site can be traced back to as early as the 800's AD. Today the Estate consists of 91 bedrooms shared between the Main House and The Stables, as well as four unique and flexible function rooms.

We are currently recruiting for a **Night Guest Service Assistant** to join our Truly Talented team.

Reporting directly into the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

**What we offer**
- £10.50 per hour
- Various flexible hours available

**Benefits**
- Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

**Your role**

As a **Night Guest Service Assistant**, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a **Night Guest Service Assistant** will include but are not limited to:

- To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
- To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
- Assist in the general running of the hotel at night and support other departments in setting up for the next day;
- To continuously improve the quality of the hotel's services;
- To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
- To be confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention;
- To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

**The core skills and experience required to succeed**
- Truly passionate about the Hospitality Industry;
- Previous experience as a receptionist is preferred but not necessary;
- Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;
- Excellent personal presentation;
- Ability to function independently with a minimum of supervision;
- You are a night owl, comfortable working during the night time;
- Excellent communication skills, the ability to communicate verbally and in writing;
- To be an enthusiastic team player with a flexible approach.

Having these core skills will put you one step further to joining Axiom Hospitality and the The Elvetham

**Opportunities for all**

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.