Duty Manager

7 days ago

hook, United Kingdom Four Seasons Hotel Hampshire Full time
Job Description

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.


The Four Seasons Hotel Hampshire is a resort hotel in the countryside, just 10 minutes from the town of Fleet and Farnham and 45 minutes from London. With a varied selection of restaurants focusing on use of local produce, banqueting for 200 and with 24-hour room service, our guests have a lovely collection to choose from.


About the role

As the first and last impression of Four Seasons Hampshire, this high profile department carries a special responsibility. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests. Assuming overall responsibility for hotel operations whilst on shift. The Hotel Assistant Manager / Duty Manager will work closely with Senior Management on providing a luxury experience throughout the guest journey.


Working as part of the Front Office team, you will be running shifts across both days and nights, leading by example to create a memorable guest experience for our guests and operating in accordance with the hotel brand standards ensuring seamless workflow and processes at the front desk.


What you will do

  • Meeting and greeting guests.
  • Ensuring the highest standards of guest care and attention, including handling guest complaints in all areas of the hotel.
  • Flexibility is essential to work across both day & night shifts.
  • Maintain a visible presence in the lobby during peak times.
  • Collaborate with other departments to ensure seamless service.
  • Schedule and manage staffing levels to ensure optimal coverage during all shifts.
  • Oversee the accuracy of guest billing.
  • Prepare daily reports for morning meetings.
  • Oversee the handling of emergencies, security issues, or unexpected situations, ensuring guest safety.


What you bring

  • High attention to detail and commitment to a luxury quality.
  • Passion for excellence and innovation.
  • Previous experience in the luxury market.
  • Ability to work under pressure and meet tight deadlines.
  • Flexibility to adapt to changing guest needs and preferences.
  • Strong leadership skills with the ability to manage, mentor, and motivate a diverse team.
  • Exceptional customer service skills with a passion for delivering a luxury guest experience.
  • Excellent communication, problem-solving, and organizational skills.


What we offer:

  • Excellent Training & Career development opportunities.
  • Annual Incentive Bonus scheme.
  • Hotel Service Charge.
  • Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
  • Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
  • Shuttle bus service from the hotel between Fleet & Church Crookham.
  • Holiday entitlement increases with years of service up to 33 days off.
  • Bupa dental plan available after 6 months of service.
  • Opportunities to build a successful career with global potential
  • Free uniform dry cleaning available.
  • Annual themed employee party and many social, charitable & sporting events throughout the year.
  • Access to Wagestream - salary advance benefit.
  • Employee recognition programmes.

  • Duty Manager

    2 weeks ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife...

  • Duty Manager

    4 weeks ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    Job Description About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to...

  • Duty Manager

    4 weeks ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    About the location:Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and...

  • Duty Manager

    1 month ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    About the location:Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and...

  • Duty Manager

    3 weeks ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    About the location:Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and...

  • Duty Manager

    4 weeks ago

    Hook, United Kingdom Four Seasons Hotel Hampshire Full time

    About the location:Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and...

  • Duty Manager

    2 weeks ago

    Hook, Hampshire, United Kingdom Four Seasons Hotel Hampshire Full time

    About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife...

  • Duty Manager

    2 weeks ago

    Hook, Hampshire, United Kingdom Four Seasons Hotel Hampshire Full time

    About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife...

  • Duty Manager

    4 weeks ago

    Hook, UK, Hampshire, United Kingdom Four Seasons Hotel Hampshire Full time

    About the location:Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and...

  • Night Manager

    2 weeks ago

    Hook, Hampshire, United Kingdom Four Seasons Hotel Hampshire Full time

    About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife...

  • Night Manager

    2 weeks ago

    Hook, Hampshire, United Kingdom Four Seasons Hotel Hampshire Full time

    About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife...

  • Maintenance Manager

    2 weeks ago

    Hook, United Kingdom Elite Venue Selection Full time

    Location: Basingstoke, RG27 9JS, United KingdomAddress: Scures HillWe have an exciting new vacancy for aMaintenance Manager to join our team at TheBasingstoke CountryHotel.The Basingstoke Country Hotel is a 100 bedroom-hotel that boasts a stylish Brasserie, offering casual dining and food for the whole family. The Hotel has 5 conference rooms catering for...

  • Kitchen Manager

    2 weeks ago

    Hook, United Kingdom Poacher Hook Full time

    We are seeking an experienced and passionate Kitchen Manager to oversee our back of house operations. The ideal candidate will possess strong leadership skills and a solid background in food production, ensuring that our kitchen runs smoothly and efficiently. This role requires a keen eye for detail and a commitment to maintaining high standards of food...

  • Restaurant Operations Manager

    5 days ago

    Hook, Greater London, United Kingdom Elite Venue Selection Full time

    Elite Venue Selection is Hiring:We have an exciting opportunity for a skilled Restaurant Operations Manager to join our team at Basingstoke Country Hotel. The successful candidate will be responsible for managing our kitchen operations, ensuring high-quality cuisine is delivered to our guests, and maintaining a positive work environment.Job...

  • Kitchen Manager

    3 weeks ago

    Hook, United Kingdom Poacher Hook Full time

    We are seeking an experienced and passionate Kitchen Manager to oversee our back of house operations. The ideal candidate will possess strong leadership skills and a solid background in food production, ensuring that our kitchen runs smoothly and efficiently. This role requires a keen eye for detail and a commitment to maintaining high standards of food...

  • Senior Restaurant Manager

    4 weeks ago

    Hook, Greater London, United Kingdom Elite Venue Selection Full time

    Elite Venue Selection is excited to offer a Senior Restaurant Manager position at the Basingstoke Country Hotel, a stunning 100-bedroom hotel featuring a Brasserie, conference rooms, and a focus on casual dining and family food.About the Role:Oversee the kitchen team to deliver high-quality meals that exceed customer expectations.Plan and develop menus for...

  • Senior Health Services Manager

    4 days ago

    Hook, Greater London, United Kingdom Jupiter Recruitment Full time

    Job Opportunity:An exceptional mental health service based in the Hook, Hampshire area is seeking a dedicated Senior Health Services Manager to join their team.The ideal candidate will have experience in managing nursing operations and providing supervision to staff. They will also be responsible for coordinating nursing activity over a 24-hour period and...

  • Operations Manager

    4 days ago

    Hook, Greater London, United Kingdom Four Seasons Hotel Hampshire Full time

    About the Role:You will play a pivotal role in ensuring the highest levels of customer service are consistently delivered to our guests at Four Seasons Hotel Hampshire. As a key member of our Front Office team, you will be responsible for leading by example to create a memorable guest experience. Your attention to detail and commitment to luxury quality will...

  • Practice Manager

    4 weeks ago

    Hook, United Kingdom Whitewater Health Full time

    Job summary Weare looking for a highly motivated manager with excellent interpersonal andleadership skills to oversee operational functions within the practice andprovide strategic and financial oversight. Witha patient population of over 18,000 patients, we have a stable partnership withcommitted clinical and non-clinical teams, including an...

  • Warehouse/driver Part Time

    6 months ago

    Hook, United Kingdom Black Forest Beers Ltd Full time

    **Warehouse and Delivery Driver at German Drinks Co - Part Time** Your main duties include but is not restricted to: loading and unloading company vehicles with a forklift; route planning; delivering BFB products and equipment; collecting empty kegs and equipment; assisting with operations (e.g. keg stacking & wrapping/banding, cleaning vehicles, ensuring a...