Practice Manager

2 weeks ago

Hook, United Kingdom Whitewater Health Full time

Job summary

Weare looking for a highly motivated manager with excellent interpersonal andleadership skills to oversee operational functions within the practice andprovide strategic and financial oversight.

Witha patient population of over 18,000 patients, we have a stable partnership withcommitted clinical and non-clinical teams, including an experienced OperationsManager and Finance Manager.

Wewelcome applications from managers with a proven track record of managing asmall business or similar, and the workforce that goes with that. They will need to demonstrate they have thetransferable skills required. Abackground in healthcare is desirable.

Main duties of the job

The successful candidate will be pro-active with proven operational, business planning and project management skills and experience, along with the ability to identify opportunities and develop and implement systems and services. They will provide management and financial advice and guidance to the partnership and be responsible for overseeing HR, regulatory compliance, project and premises management, supported by the management team.

About us

We have a collaborative approach and the new manager will share these values, including building good relationships with the PCN, ICB and locality.

We operate from modern premises in Hook within walking distance of the mainline train station and offer secure on-site car parking.

Our other site is located in the picturesque village of Hartney Wintney.

Rated Good by CQC.

Job description

Job responsibilities

The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.

a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

c) Monitor workforce planning, ensuring a skill mix and staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

d) Ensure employment law and legislation is adhered to.

e) Lead and coordinate projects within the practice.

f) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

g) Provide support and advice to the partnership.

h) Keep up to date with developments and changes within primary care.

i) Oversee the financial aspects of the practice, including forecasting and budgeting and that accurate records are maintained.

j) Oversee the preparation of the monthly payroll and pensions, ensuring accurate reporting and submissions and liaising with the payroll provider.

k) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners.

l) Ensure QOF and commissioned service targets are met.

m) Manage the significant event and complaints processes, in line with current legislation and guidance.

n) Oversee contracts and maintenance for services and equipment.

o) Oversee the review and update of all practice policies and procedures.

p) Manage the practice IT system, including compliance with the Data Security Protection (DSPT).

q) Coordinate the practice development plan and business continuity plan.

r) Lead in the preparation of business cases for new services, as required.

s) Ensure on-going CQC compliance.

t) Ensure the practice maintains compliance with its NHSE contractual obligations.

u) Provide advice and support to the team to ensure effective team working.

v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

w) Facilitate partners and practice meetings and maintain an up to date action plan.

x) Support the management of the Patient Participation Group.

y) Manage estates and facilities, including health and safety aspects and risk assessments.

Person Specification

Experience

Essential

Experience of managing multidisciplinary teams Experience of successfully developing and implementing processes Experience of project and business development Experience of HR processes, workforce planning and development, performance management including appraisals, staff development and disciplinary procedures

Desirable

Experience of working in a healthcare setting NHS/primary care general practice experience

Qualifications

Essential

Literacy and numeracy skills sufficient to manage a small to medium sized business

Desirable

Educated to degree level in healthcare or business or relevant experience Leadership and/or management qualification

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