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Duty Manager

1 month ago

Hook Hampshire, United Kingdom Four Seasons Hotel Hampshire Full time

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

The Four Seasons Hotel Hampshire is a resort hotel in the countryside, just 10 minutes from the town of Fleet and Farnham and 45 minutes from London. With a varied selection of restaurants focusing on use of local produce, banqueting for 200 and with 24-hour room service, our guests have a lovely collection to choose from.

About the role

As the first and last impression of Four Seasons Hampshire, this high profile department carries a special responsibility. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests. Assuming overall responsibility for hotel operations whilst on shift. The Hotel Assistant Manager / Duty Manager will work closely with Senior Management on providing a luxury experience throughout the guest journey.

Working as part of the Front Office team, you will be running shifts across both days and nights, leading by example to create a memorable guest experience for our guests and operating in accordance with the hotel brand standards ensuring seamless workflow and processes at the front desk.

What you will do

  • Meeting and greeting guests.
  • Ensuring the highest standards of guest care and attention, including handling guest complaints in all areas of the hotel.
  • Flexibility is essential to work across both day & night shifts.
  • Maintain a visible presence in the lobby during peak times.
  • Collaborate with other departments to ensure seamless service.
  • Schedule and manage staffing levels to ensure optimal coverage during all shifts.
  • Oversee the accuracy of guest billing.
  • Prepare daily reports for morning meetings.
  • Oversee the handling of emergencies, security issues, or unexpected situations, ensuring guest safety.

What you bring

  • High attention to detail and commitment to a luxury quality.
  • Passion for excellence and innovation.
  • Previous experience in the luxury market.
  • Ability to work under pressure and meet tight deadlines.
  • Flexibility to adapt to changing guest needs and preferences.
  • Strong leadership skills with the ability to manage, mentor, and motivate a diverse team.
  • Exceptional customer service skills with a passion for delivering a luxury guest experience.
  • Excellent communication, problem-solving, and organizational skills.

What we offer:

  • Excellent Training & Career development opportunities.
  • Annual Incentive Bonus scheme.
  • Hotel Service Charge.
  • Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
  • Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
  • Shuttle bus service from the hotel between Fleet & Church Crookham.
  • Holiday entitlement increases with years of service up to 33 days off.
  • Bupa dental plan available after 6 months of service.
  • Opportunities to build a successful career with global potential
  • Free uniform dry cleaning available.
  • Annual themed employee party and many social, charitable & sporting events throughout the year.
  • Access to Wagestream - salary advance benefit.
  • Employee recognition programmes.