Duty Team Leader

2 days ago


Hampshire, United Kingdom Procode Full time
Job Title:

Duty Team Leader

About the Role:

  • Lead teams, manage time rosters, and ensure requests are resolved in a timely manner.
  • Act as the escalation point for major incident management, coordinating swift response and communication during critical incidents.
  • Collaborate with the Service Operations Manager to ensure team performance meets established standards.

Responsibilities:

  • Manage teams, conduct 1:1 meetings, and oversee time rosters.
  • Ensure requests are resolved in a timely manner, adhering to company Service Level Agreements (SLAs).
  • Follow up on problem management activities, completing root cause analysis and implementing long-term solutions.

Requirements:

  • Proven leadership skills in managing teams within an IT service operations area.
  • Ability to act as an escalation point for 1st and 2nd line support.
  • Experience in resolving major incidents in a timely manner against SLAs.
  • Familiarity with enhanced security vetting processes.

Benefits:

  • Bonus Scheme, made up of personal and company elements.
  • Career progression in an expanding organisation.
  • 25 days annual leave plus bank holidays.
  • Pension scheme with company contribution at 4% of your salary.

Salary: £62,040 - £69,960 per annum, plus 15% bonus scheme, making the estimated total compensation around £71,500 - £80,300.



  • Hampshire, United Kingdom Redline Group Ltd Full time

    My client is a world leader in specialised electronic technologies. They are looking for a Production Team Leader based in Hampshire, to join their growing team.The Production Team Leader, in Hampshire, will report into the Operations Manager and will lead a team within the Operations facility to deliver the needs of the organisation and end customer.Other...


  • Hampshire, United Kingdom Redline Group Ltd Full time

    My client is a world leader in specialised electronic technologies. They are looking for a Production Team Leader based in Hampshire, to join their growing team. The Production Team Leader, in Hampshire, will report into the Operations Manager and will lead a team within the Operations facility to deliver the needs of the organisation and end...

  • Kitchen Team Leader

    1 week ago


    Hampshire, United Kingdom C&E Recruitment Full time

    Job Description: Kitchen Team LeaderWelcome to our luxury hotel in Hook! We're seeking an exceptional Kitchen Team Leader to join our culinary team. As a key member of our kitchen team, you'll oversee the preparation and delivery of all dishes across our outlets.**Key Benefits:**- Estimated annual salary: £32,500 (basic) + £9,000 (service)- 40-hour...

  • Team Leader

    1 month ago


    Hampshire, United Kingdom Cygnet Health Care Full time

    Job summary We are looking for a confident Team Leader with a passion for delivering outstanding care.Youll be working 42 hours a week, making a positive difference to the lives of the people in our care at Cygnet Devon Lodge. Main duties of the job At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up....

  • Team Leader

    2 months ago


    Eastleigh, Hampshire, United Kingdom Elite Full time

    Elite Live-In Care are national provider of live-in care and we are looking to expand our team! Could you be our next Live In Team Leader? Team Leaders are responsible for ensuring that people who use our services receive the support they both expect and deserve. Our Team Leaders oversee care workers in the community and the planning of care packages. Our...

  • Team Leader

    2 months ago


    Eastleigh, Hampshire, United Kingdom Cinnamon Care Full time

    Team Leader £15.92 per hour plus company benefits Full Time Hours - Night Shifts A Top 20 Care Home Group 2024! Awarded One Of The UKs Best Companies To Work For Sunnybank House is a luxurious residential and dementia 60 bedded care home located in Eastleigh. The Team Leader works hands on within the home and is responsible for the overall...

  • Team Leader

    2 months ago


    Eastleigh, Hampshire, United Kingdom Elite Full time

    Elite Live-In Care are national provider of live-in care and we are looking to expand our team! Could you be our next Live In Team Leader? Team Leaders are responsible for ensuring that people who use our services receive the support they both expect and deserve. Our Team Leaders oversee care workers in the community and the planning of care packages. Our...


  • Hampshire, United Kingdom Warner Leisure Hotels Full time

    Salary - £26,370 Wehave a fantastic opportunity for a Food and Beverage Team Leader to join us at LakesideCoastal Village. The benefits of working with us Live-in maybe available Free use of gym and leisure facilities Free or 60% discounted food onsite Access to numerous discounts and offers with many national brands and retailers A...

  • Elite | Team Leader

    7 days ago


    Eastleigh, Hampshire, United Kingdom Elite Full time

    Job Description Elite Live-In Care are national provider of live-in care and we are looking to expand our team! Could you be our next Live In Team Leader? Team Leaders are responsible for ensuring that people who use our services receive the support they both expect and deserve. Our Team Leaders oversee care workers in the community and the planning of care...

  • Team Leader

    2 months ago


    Eastleigh, Hampshire, United Kingdom Cinnamon Care Full time €16

    Team Leader £15.92 per hour plus company benefits Full Time Hours - Night Shifts A Top 20 Care Home Group 2024! Awarded One Of The UKs Best Companies To Work For Sunnybank House is a luxurious residential and dementia 60 bedded care home located in Eastleigh. The Team Leader works hands on within the home and is responsible for the overall...


  • Hampshire, United Kingdom G2 Recruitment Group Limited Full time

    Housing Options Team Leader - 9 months - Hampshire - Hybrid A close client of mine has reached out to myself to assist them in their search for a Housing Options Team Leader to join their team on an interim basis for the course of 6 months. The ideal candidate would have the following:Previous experience in:Proven experience in a similar role, ideally within...

  • Senior Team Leader

    1 month ago


    Hampshire, United Kingdom Grandir UK Full time

    Job Opportunity at Grandir UKA Key Position for a Dedicated ProfessionalAbout the RoleWe are seeking an experienced and dynamic individual to fill the position of Senior Team Leader at our Kiddi Caru Day Nursery in Whiteley, part of Grandir UK.ResponsibilitiesAssist in the day-to-day running of the nursery, ensuring smooth operations and high standards of...


  • Hampshire, United Kingdom Coombes Group Full time

    About the RoleWe are seeking a highly experienced and skilled Arborist Team Leader with COSS to join our growing Rail Arboriculture team operating on rail sites around the South East.As a key member of our team, you will be responsible for ensuring the safe removal and clearance of vegetation and trees along the rail lineside estate. This includes...

  • Team Leader

    2 months ago


    Eastleigh, Hampshire, South East, United Kingdom Elite Full time

    Elite Live-In Care are national provider of live-in care and we are looking to expand our team! Could you be our next Live In Team Leader?If your skills, experience, and qualifications match those in this job overview, do not delay your application.Team Leaders are responsible for ensuring that people who use our services receive the support they both expect...

  • Elite | Team Leader

    2 weeks ago


    Eastleigh, Hampshire, United Kingdom Elite Full time

    Elite Live-In Care are national provider of live-in care and we are looking to expand our team! Could you be our next Live In Team Leader? Team Leaders are responsible for ensuring that people who use our services receive the support they both expect and deserve. Our Team Leaders oversee care workers in the community and the planning of care packages. Our...

  • Care Team Leader

    4 weeks ago


    Hampshire, United Kingdom Cinnamon Care Full time

    Job Summary:Senior Care Assistants play a vital role in providing high-quality care to our residents. As part of our team, you will be responsible for supporting the care delivery process and ensuring that our residents receive the best possible care.About Us:Cinnamon Care is a leading provider of care services in the UK. We pride ourselves on delivering...


  • Hampshire, United Kingdom Halfords Full time

    OTE £34,000 per yearA Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers.Our Mobile Expert teams prepare their van at the Hub for the day ahead, then take...


  • Hampshire, United Kingdom Penny Cook Recruitment Full time

    We are recruiting for an experienced and skilled Assistant Restaurant Team Leader to join our team at a successful daytime restaurant in Ringwood. As Assistant Restaurant Manager, you will be responsible for managing day-to-day operations, leading from the front, and ensuring high standards of service and compliance.The ideal candidate will have a quality...


  • Hampshire, United Kingdom Team Jobs - Commercial Full time

    We are looking for a seasoned Financial Account Manager to join our team at Team Jobs - Commercial in Fordingbridge. As a senior member of our team, you will be responsible for developing and maintaining strong relationships with clients to understand their needs and objectives.You will work closely with our accounts team to ensure the timely delivery of...

  • Team Leader

    1 month ago


    Eastleigh, Hampshire, South East, United Kingdom Cinnamon Care Full time

    Team LeaderEnsure all your application information is up to date and in order before applying for this opportunity.£15.92 per hour plus company benefitsFull Time Hours - Night Shifts A Top 20 Care Home Group 2024! Awarded One Of The UKs Best Companies To Work For Sunnybank House is a luxurious residential and dementia 60 bedded care home located in...