Duty Manager

4 weeks ago


Hook UK, Hampshire, United Kingdom Four Seasons Hotel Hampshire Full time

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.


The Four Seasons Hotel Hampshire is a resort hotel in the countryside, just 10 minutes from the town of Fleet and Farnham and 45 minutes from London. With a varied selection of restaurants focusing on use of local produce, banqueting for 200 and with 24-hour room service, our guests have a lovely collection to choose from.


About the role

As the first and last impression of Four Seasons Hampshire, this high profile department carries a special responsibility. You will play a pivotal role by ensuring the highest levels of customer service are consistently being delivered to our guests. Assuming overall responsibility for hotel operations whilst on shift. The Hotel Assistant Manager / Duty Manager will work closely with Senior Management on providing a luxury experience throughout the guest journey.


Working as part of the Front Office team, you will be running shifts across both days and nights, leading by example to create a memorable guest experience for our guests and operating in accordance with the hotel brand standards ensuring seamless workflow and processes at the front desk.


What you will do

  • Meeting and greeting guests.
  • Ensuring the highest standards of guest care and attention, including handling guest complaints in all areas of the hotel.
  • Flexibility is essential to work across both day & night shifts.
  • Maintain a visible presence in the lobby during peak times.
  • Collaborate with other departments to ensure seamless service.
  • Schedule and manage staffing levels to ensure optimal coverage during all shifts.
  • Oversee the accuracy of guest billing.
  • Prepare daily reports for morning meetings.
  • Oversee the handling of emergencies, security issues, or unexpected situations, ensuring guest safety.


What you bring

  • High attention to detail and commitment to a luxury quality.
  • Passion for excellence and innovation.
  • Previous experience in the luxury market.
  • Ability to work under pressure and meet tight deadlines.
  • Flexibility to adapt to changing guest needs and preferences.
  • Strong leadership skills with the ability to manage, mentor, and motivate a diverse team.
  • Exceptional customer service skills with a passion for delivering a luxury guest experience.
  • Excellent communication, problem-solving, and organizational skills.


What we offer:

  • Excellent Training & Career development opportunities.
  • Annual Incentive Bonus scheme.
  • Hotel Service Charge.
  • Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
  • Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
  • Shuttle bus service from the hotel between Fleet & Church Crookham.
  • Holiday entitlement increases with years of service up to 33 days off.
  • Bupa dental plan available after 6 months of service.
  • Opportunities to build a successful career with global potential
  • Free uniform dry cleaning available.
  • Annual themed employee party and many social, charitable & sporting events throughout the year.
  • Access to Wagestream - salary advance benefit.
  • Employee recognition programmes.


  • Kitchen Manager

    3 weeks ago


    Hook, Hampshire, Hampshire, United Kingdom Poacher Hook Full time

    We are seeking an experienced and passionate Kitchen Manager to oversee our back of house operations. The ideal candidate will possess strong leadership skills and a solid background in food production, ensuring that our kitchen runs smoothly and efficiently. This role requires a keen eye for detail and a commitment to maintaining high standards of food...

  • Reservations Manager

    2 months ago


    Hook, Hampshire, Hampshire, United Kingdom Momentum Hospitality Recruitment Ltd Full time

    Job Title: Reservations ManagerCompany: Deluxe HotelLocation: HampshireSalary: £40,000 pa (Plus service charge)We are working closely with a luxury and deluxe hotel property based in the picturesqueHampshire/Surrey borders, who have an enticing opening to join the property asReservations Manager, to oversee the reservations team.Reporting to the General...


  • Southampton, UK, Hampshire, United Kingdom Front Row Recruitment Full time

    Due to continued growth my client, a leading Independent Investment Manager, currently seek a talented candidate to join their friendly team. The role will involve supporting the Investment Managers (IM's) with a wide range of administrative and client driven activities - duties will include:Assisting IM's with portfolio management for a range of...

  • Vineyard Manager

    4 months ago


    Basingstoke, UK, Hampshire, United Kingdom Superb People Ltd Full time

    Salary: £45,000Accommodation: yes, at 5% from the monthly salary.Company’s phone.Duties to Include:• To manage the day to day running of vineyard and the staff at Calleva Vineyard.• Consulting the Client and team of managers as required.• Direct, organise, motivate, and train vineyard staff.• Ensure safe working conditions.• All related vineyard...

  • Finance Manager

    3 weeks ago


    Petersfield, UK, Hampshire, United Kingdom We Do Group Full time

    Finance Manager Petersfield £51,000 We are looking for a hands-on Finance Manager working for a people centric charity who support individuals with specific needs.This position reports directly into the Head of Finance and requires someone with experience in producing month end, statutory accounts, and some team management exposure.If you are looking for a...

  • Residence Manager

    4 weeks ago


    Aldershot, UK, Hampshire, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

    Join Our Team as a Residence Manager at our Luxury Student Residence in Aldershot! Are you ready to embark on an exciting journey with a leading luxury student accommodation provider? We are thrilled to offer an exceptional opportunity for a Residence Manager to join our dynamic team in Aldershot! If you have experience in accommodation management within...

  • Boatyard Manager

    5 months ago


    Southampton, UK, Hampshire, United Kingdom 4Leisure Recruitment Ltd Full time

    Boatyard Manager – Southampton, Hampshire.Our client is a highly successful and service focused marina, holiday and hospitality operator with a portfolio of operations across the South of England. They recognise that people are fundamental to their success and offer excellent training and career development paths for all employees. They now have an...


  • Southampton, UK, Hampshire, United Kingdom tdm recruitment Full time

    Are you a high performing planner who wants to develop with a clear path to becoming a head of planning? You would be working with a leading national house builder in one of their busiest regions as they continue to increase their scope. Are you currently at another developer or a consultancy looking to move to a client who builds luxury,...


  • Winchester, UK, Hampshire, United Kingdom Recruit UK | Certified B Corp™ Full time

    Job Title: Graduate Junior Paraplanner Industry: Wealth Management Location: WinchesterSalary: £30,000 (Negotiable) Job Reference: 9436Job Description:An excellent opportunity has arisen for a graduate to join a successful financial planning firm based in Winchester as a Junior Paraplanner. The firm is prepared to offer full training to the right candidate,...


  • Winchester, UK, Hampshire, United Kingdom Recruit UK | Certified B Corp™ Full time

    Job Title: Graduate Junior ParaplannerIndustry: Wealth ManagementLocation: WinchesterSalary: £30,000 (Negotiable)Job Reference: 9436Job Description:An excellent opportunity has arisen for a graduate to join a successful financial planning firm based in Winchester as a Junior Paraplanner. The firm is prepared to offer full training to the right candidate,...

  • SHE Manager

    3 days ago


    Southampton, UK, Hampshire, United Kingdom Trant Engineering Ltd Full time

    We have an immediate requirement to appoint a SHE Manager to be based at our Head Office in Southampton. The SHE Manager will work across each of our sectors (including Process & Water and Energy), and will be responsible for managing a team of SHE Advisors and Environmental Advisors within the business. Reporting to the Head of SHEQ, this role will involve...

  • Chef de Partie

    3 weeks ago


    Hook, Hampshire, Hampshire, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Chef de PartieLocation: Hook, Hampshire Employer: Restaurant/Pub Salary: £29,000 to £31,000PackagePlatinum Recruitment is working in partnership with an award winning gastro pub in Hook. They are looking for a chef de Partie to join their team.Why choose our client?Our client is a gastro pub, that opened its doors in 2022. Their rosetted menu...


  • Southampton, UK, Hampshire, United Kingdom LDOT® Full time

    Employment Basis: Permanent / Contract / FreelanceLocation: Southampton (Hybrid)Who We AreObsessed with designA digital-first marketing agency in Southampton that is built on a passion for outstanding design that gives SMEs the edge they need to win.Performance perfectionists
The question between form over function has been solved. Our process means we...


  • Basingstoke, UK, Hampshire, United Kingdom Blatchford Full time

    Blatchford is an innovative, multi-award-winning, global, manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users....


  • Southampton, UK, Hampshire, United Kingdom Enhanced Care Services Full time

    About ECSFounded in 2015 by two Emergency Medicine Doctors as an event medical provider, ECS has grown to become a highly regarded organisation delivering event medical cover, ambulance operations and extensive clinical education and training. With our impressive new HQ and Education Centre in Nursling, Southampton, we are now on the hunt for an Education...

  • Accounts Assistant

    3 weeks ago


    Fareham, UK, Hampshire, United Kingdom Eddisons Full time

    Job descriptionEddison’s are a leading firm of chartered surveyors, working in a fast moving and dynamic markets across the UK. Established in 1844 and operating from over twenty-five offices throughout the UK, our people deliver expert advice and a comprehensive range of professional services to property owners and occupiers, businesses, and financial...

  • PR Specialist

    3 months ago


    Southampton, UK, Hampshire, United Kingdom GARMIN LIMITED Full time

    PR SpecialistOffice Based - Southampton £35,000 per annumAbout UsHere at Garmin, we love what we do - fuelling people's passions for fitness monitoring, sports timing, mapping and management, driving and/or sailing while using GPS to navigate the world. Our people truly enjoy bringing our products to the world and everyone one of us feels part of a...

  • Executive Assistant

    3 days ago


    Fareham, UK, Hampshire, United Kingdom HAYS Full time

    Your new company I am working with a global leader in the contact lens industry, dedicated to improving the way people see each day. With a strong commitment to scientific and technological innovation, they manufacture a wide range of soft contact lenses that cater to various vision needs. Operating in over 130 countries, they provide high-quality products...


  • Southampton, UK, Hampshire, United Kingdom FIND | Creating Futures Full time

    FIND is proud to be working with a Hampshire education setting who is looking for a new HR Business Partner to join their HRBP team. This is a great opportunity where the successful candidate will use their extensive ER experience to work across a number of different sites, whilst supported by a great team of HR Administrators.Duties for this role...


  • Ringwood, UK, Hampshire, United Kingdom Mansell Recruitment Group Full time

    Overall Purpose of Job:Continued design and upkeep of electronics and PCBs in the companies product rageDuties and Responsibilities:• Design of Digital and Analogue Electronics.• To maintain the functionality of legacy products.• To select electronics and auxiliaries to meet customer requirements.Requirements: • Knowledge and understanding of...