Lettings Administrator

3 weeks ago


Manchester, United Kingdom Balfour Wilson Recruitment Full time

Our client is looking for outstanding, proactive and sales oriented Lettings Administrators to join a brand new Central Lettings Team in Manchester

The main focus of this role is to support and work alongside a Lettings Negotiator with all administration involved in letting up a portfolio of developments. You will also provide excellent communication to potential new residents to ensure they feel part of their community before they have moved in, and to assist the site teams with completing administration works that come with welcoming residents to their new homes.

**THE ROLE**:
Handle lettings enquiries, and complete the referencing process.

Lead on the input of data on the system for new enquiries, lettings and new tenant data.

Lead on arrears collection on a monthly basis when rents are overdue.

Assist in conducting viewings during peak times.

Assist with the process to handle/issue keys, only to correct personnel/residents whilst recording the signing in and out of keys, in line with the company procedure.

Ensure the information provided by the Lettings Negotiator is entered accurately on the management system.

Provide exceptional service to all potential residents, including providing informed and accurate advice in order to ensure that resident retention rates remain high.

Assist with drafting AST’s and tenancy documents.

Prepare handover packs & tenants guides.

Assist with taking and processing referencing fees, deposits and first term rental payment.

**ABOUT YOU**:
Excellent oral and written communication skills

Strong customer service experience and dealing with difficult situations in a fast paced environment.

Proficient in the use of Microsoft office packages including Word, Excel and Outlook

Excellent telephone manner & customer service skills

Sales or Lettings Experience

Administrative Experience

Strong administration and organisational skills

Having a keen interest in learning the property industry

Knowledge of relevant Lettings and Estate Agency Acts, or happy to learn/work towards

**QUALIFICATIONS**:
ARLA Qualification desired

GCSE Qualification required

**THE BENEFITS**:
They offer amazing benefits such as a basic salary of up to £23,000 plus bonus, enhanced family leave policies, cycle to work scheme, season ticket loan, pet lovers Friday, enhanced sick pay, study support and much much more. They also offer enhanced annual leave, including your birthday day off and a day off when you buy your house as they believe that you deserve to celebrate special moments with your loved ones. Family always comes first.

Full Time | Permanent | £21000 - £23000 DOE

40 Hrs PW between 8.30am - 5.30pm | Hybrid 3 days in the office and 2 days WFH.

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year



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