Lettings Administrator

1 week ago

Manchester, United Kingdom Placefirst Full time

**Title**:Lettings Administrator

**Reporting to**:Lettings Manager

**Business environment and location**:
Placefirst is a growing Residential Property Company and a leading provider in the Build-to-Rent sector, that has a track record of delivering high quality homes and healthy sustainable environments. We currently own and manage 1,500 properties across the North and have a target to grow the business to 6,500 units within the next five years. Our focus on developing Place and improving neighbourhoods has enabled us to secure off market opportunities by utilising our USP. We now need to continue this growth and further build on our established pipeline. The business is supported by our Private equity Partner who are fully supportive of our growth aspirations. Our future growth will be generated through construction of new Single-Family Housing and a blend of acquisition of new and existing portfolios across the UK.

Our superb and inclusive culture as informed by our diverse team that shapes the way we do things. Offering you a wealth of opportunity for you to grow and develop your career through opportunity, training, personal development plans, and health and wellbeing activities, in a growing business where our colleagues would highly recommend Placefirst as an employer to business contacts, friends and family.

**A Class Suite of Company Benefits**

Contributory Pension Scheme, Private healthcare, Life insurance, Electric car salary sacrifice scheme, Cycle to work scheme, Free parking, subsidised social events, 25 days holiday, Additional birthday day off, flexible / hybrid working.

**Purpose of the job**:
As a Lettings Administrator within the Lettings Team, you will be a proactive and organised individual who will be able to carry out tasks through to a successful conclusion. The Lettings Administrator will be organised, efficient and able to work alone as well as take instruction from the Lettings Manager and Lettings Co-Ordinator. The key focus will be to ensure our customer enquiries and applicants are progressed through the applicant journey efficiently and with excellent customer service.

**Key responsibilities**:

- Deal with all enquiries relating to property lettings
- Follow up on leads, book viewings and answer customer enquiries regarding properties and the applicant process.
- Manage the applicant database.
- Ensure excellent communication with applicants and general enquiries.
- Keep up to date with the lettings and property market and ensure that all current legislation is met, including ‘Right to Rent’ and the Tenant Fees Act 2019.
- Provide administrative support to the Lettings Team.
- Ensure each applicant is appropriately assessed in line with procedures and criteria.
- Be constantly aware of the many opportunities available within the lettings market and recommend ways to use them to the company’s advantage.
- Aim to exceed the standards of performance and targets set, optimising every opportunity to achieve the company’s goals.
- Take payments and process accordingly
- Assist with handling complaints in line with the complaint’s procedure.
- Be able to perform viewings and assist with launch events when required.
- To carry out such other duties which are consistent with the nature, responsibilities or as necessitated by the needs of the business.

**Corporate responsibilities**:

- Be a Placefirst brand ambassador at all times.
- To promote and comply with all Placefirst policies.
- To adopt and promote the values and culture of the organisation.
- To ensure full compliance of the letting procedure and applicant journey.

**Key relationships**:
Senior Management Team, Resident Services Team, Lettings Team, Finance, Business Development, Legal, Human Resources and Commercial /Construction/Projects.

**Skills, knowledge and experience**:

- Industry specific knowledge would be advantageous
- IT literate.

**Characteristics**:

- To positively contribute to team spirit across all disciplines. A team player and willing to deliver on the detail.
- Motivated self-starter, with the ability to manage own workload.
- Flexible in your approach to your work and delivery.

**Competencies**:

- An excellent communicator.
- Ability to influence others positively.
- Ability to meet tight deadlines and work in a target driven, yet customer focused environment.

**Salary**: £20,500.00-£21,900.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Flexitime
- Weekend availability

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Manchester

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