Workforce Scheduling Assistant
7 months ago
**Up to £29,000 + bonus**
We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.
Are you looking for an exciting new challenge?
We have an opportunity that might be perfect for you. Our team needs a Workforce Scheduling Assistant to take the lead on managing our workforce management tool, creating schedules, and optimising our processes. You’ll be the go-to person for all things related to our workforce management tool. You’ll create user guides to make sure everyone understands how to use them effectively, and you’ll handle scheduling for a team of 70+ people, ensuring customers’ needs are met whilst also prioritising the team’s well-being. You’ll dive into data analysis to identify risks and opportunities for improvement and present your findings to senior team members. You’ll collaborate with other teams to share best practices and support our trainers in improving our analysts’ learning and development. Plus, you’ll work with Incident Management to align our telephony data with incidents raised.
We’re looking for someone with a deep understanding of Contact Centres and SLAs, strong analytical skills, and a collaborative, proactive mindset. If you’re driven to find solutions, love working with data, and enjoy collaborating with others, this might be the perfect role for you. We’d love to hear from you if you’re ready to take on a new challenge and join our team.
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