Channel Implementation Specialist
3 months ago
**Location: Newbury / London (*Hybrid)**
**Salary: Excellent basic salary plus bonus and Vodafone benefits**
**Working Hours: Full time 37.5 hours per week - Mon to Fri**
- **Hybrid**
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
**Who We Are**
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
**What you’ll do**
This role sits in the Central Operations team within the Sales organisation in Vodafone Business and is assigned to Project Victoria.
Project Victoria is a transformation programme managed by the Digital Data and Transformation team which will migrate all mobile Business Customers from legacy billing platforms to the CCS platform.
The Channel Implementation Specialist in the key conduit for the Business Sales area within Project Victoria. They will enable understanding of the change by explaining the ‘as is’ way of working and the impact of the ‘to be’ process on the sales area. They will provide expert knowledge about Business Sales processes and systems to ensure that the design of new capability is fit for purpose and will enable a good customer and sales agent experience.
- Represent Sales by providing expert knowledge about the sales function and all its policies, processes, procedures, and systems. Provides a two-way communication channel for queries, input, and feedback.
- Collaborate with Product owners to analyse proposed designs, make recommendations based on the impacted Sales journeys, clearly articulating the impact of moving from ‘as is’ to ‘to be’ and act as point of sign off for designs.
- Analyse solutions and designs, challenges status quo and offers alternative solutions or options, keeping in mind customer and agent experience as well as project objectives.
- Work closely with the Sales readiness lead, balancing project priorities, ensuring all sales requirements are covered and enabling the Readiness Lead to plan effectively.
- Collaborate closely with service design and process specialists to ensure the documented sales journey and associated work instructions meet the needs of Sales.
- Play an active role in deployment and readiness activities - e.g. support with training needs analysis and training planning and delivery. Input into testing and pilot requirements and delivery. Involvement in Hypercare to fully embed the change into the sales area.
- Identify and manage risks, issues and dependencies, escalating for support where required.
**Who you are**
- Detailed and expert working knowledge of the Business Sales organisation, processes, and systems
- Thorough and methodical approach to understanding the E2E customer journey & experience, strong customer focus.
- Ability to see the bigger picture and identify opportunities for improvement to Sales ways of working.
- Problem solving and analytical skills - able to work through complex issues, adept at collaborating to identify optimal solutions. Comfortable with taking decisions.
- Excellent stakeholder management skills, up to senior level. Influencing skills.
- Excellent communication and presentation skills.**What we offer**
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
**Together we can**
LI-Hybrid
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