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Change of Tenancy Advisor

5 months ago

Basingstoke, United Kingdom Tomato Homes Full time

**Change of Tenancy Advisor required**

**Company**: Tomato Energy - Operations Department
**Location**: Basingstoke - Office-Based, 25 Days Holidays plus Bank Holidays, Company Pension.
**Salary**: £26,000 per annum
**Hours**: Full time, (37.5-hour week) Monday to Friday

**Benefits**: Private Medical Insurance including Comprehensive Private Cover, Unlimited Video/Telephone GP, Telephone Employee Assistance

Are you ready to be a part of a dynamic team at Tomato Energy? We are currently seeking a Change of Tenancy Advisor to join our operations. As a Change of Tenancy Advisor, you will play a crucial role in ensuring a smooth transition of energy services between outgoing and incoming tenants. This role involves office-based work in Basingstoke, managing communication between tenants, energy providers, and property management. Occasional visits to properties or energy service providers may be required to facilitate account transfers or resolve complex issues.

**Key Responsibilities**:

- Facilitate the seamless transfer of utility accounts from outgoing tenants to incoming tenants, minimizing service disruptions.
- Collaborate with the registration team to establish new accounts for incoming tenants and the billing team to close accounts for outgoing tenants.
- Investigate and verify change of tenancy requests with outgoing and incoming tenants, ensuring a smooth and efficient COT process.
- Review and reconcile energy bills, addressing any discrepancies during the transition period.
- Provide guidance and support to both incoming and outgoing tenants regarding energy account setup, usage, and billing inquiries.

**Requirements**:

- Experience in utility management, energy services, or a related field (preferred).
- Strong organisational skills with attention to detail, especially in financial and billing matters.
- Excellent communication and customer service abilities, capable of addressing tenant inquiries and resolving issues effectively.
- Familiarity with utility billing systems and energy provider procedures.
- Knowledge of energy regulations and compliance standards.

**Key Skills**:

- Excellent verbal and written communication skills.
- Strong interpersonal skills to establish and maintain lasting relationships with customers.
- Critical thinking skills to analyse complex situations and develop effective solutions.
- Confidence in presenting information, proposals, and reports to the Operations Manager.
- Strong organisational skills to manage multiple clients, tasks, and projects simultaneously.

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Tenancy Advisor (or similar role): 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person