Change of Tenancy Advisor

6 months ago


Basingstoke, United Kingdom Tomato Homes Full time

**Change of Tenancy Advisor required**

**Company**: Tomato Energy - Operations Department
**Location**: Basingstoke - Office-Based, 25 Days Holidays plus Bank Holidays, Company Pension.
**Salary**: £26,000 per annum
**Hours**: Full time, (37.5-hour week) Monday to Friday

**Benefits**: Private Medical Insurance including Comprehensive Private Cover, Unlimited Video/Telephone GP, Telephone Employee Assistance

Are you ready to be a part of a dynamic team at Tomato Energy? We are currently seeking a Change of Tenancy Advisor to join our operations. As a Change of Tenancy Advisor, you will play a crucial role in ensuring a smooth transition of energy services between outgoing and incoming tenants. This role involves office-based work in Basingstoke, managing communication between tenants, energy providers, and property management. Occasional visits to properties or energy service providers may be required to facilitate account transfers or resolve complex issues.

**Key Responsibilities**:

- Facilitate the seamless transfer of utility accounts from outgoing tenants to incoming tenants, minimizing service disruptions.
- Collaborate with the registration team to establish new accounts for incoming tenants and the billing team to close accounts for outgoing tenants.
- Investigate and verify change of tenancy requests with outgoing and incoming tenants, ensuring a smooth and efficient COT process.
- Review and reconcile energy bills, addressing any discrepancies during the transition period.
- Provide guidance and support to both incoming and outgoing tenants regarding energy account setup, usage, and billing inquiries.

**Requirements**:

- Experience in utility management, energy services, or a related field (preferred).
- Strong organisational skills with attention to detail, especially in financial and billing matters.
- Excellent communication and customer service abilities, capable of addressing tenant inquiries and resolving issues effectively.
- Familiarity with utility billing systems and energy provider procedures.
- Knowledge of energy regulations and compliance standards.

**Key Skills**:

- Excellent verbal and written communication skills.
- Strong interpersonal skills to establish and maintain lasting relationships with customers.
- Critical thinking skills to analyse complex situations and develop effective solutions.
- Confidence in presenting information, proposals, and reports to the Operations Manager.
- Strong organisational skills to manage multiple clients, tasks, and projects simultaneously.

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Tenancy Advisor (or similar role): 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



  • Basingstoke, United Kingdom VIVID Full time

    **We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!** We’re recruiting for a Money Advice and Benefits Advisor to join our tenancy support team covering the Basingstoke and Rushmoor areas! This is a full time, permanent position working 37 hours per week. Want to know what we can offer...

  • HR Advisor

    5 months ago


    Basingstoke, United Kingdom Reality HR Full time

    We have an exciting opportunity for an experienced **HR Advisor **to join our expanding team. This is a **Hybrid **role based in **Basingstoke. **You will join us on a **part **time, permanent basis, working 30 hours per week (**we are flexible with the days worked but require Fridays to form part of your working week)** **and in return, you will receive a...

  • HR Advisor

    4 weeks ago


    Basingstoke, Hampshire, United Kingdom Reality HR Full time

    HR Advisor Opportunity at Reality HRWe are seeking an experienced HR Advisor to join our team at Reality HR, a leading HR Consultancy. As an HR Advisor, you will provide expert HR support to our clients, working collaboratively with our consultants and clients to deliver value-added HR services.Key Responsibilities:Provide expert HR advice and support to...

  • HR Advisor

    4 weeks ago


    Basingstoke, Hampshire, United Kingdom Reality HR Full time

    HR Advisor Opportunity at Reality HRWe are seeking an experienced HR Advisor to join our team at Reality HR, a leading HR Consultancy. As an HR Advisor, you will provide expert HR support to our clients, working collaboratively with our consultants and clients to deliver value-added HR services.Key Responsibilities:Provide expert HR advice and support to...

  • Hsqe Advisor

    5 months ago


    Basingstoke, United Kingdom Navartis Full time

    **HSQE Advisor** Location: Basingstoke / Site travel across Wessex, Sussex & Kent. **Salary**: £45,000 - £55,000 negotiable dependant on level of experience plus package **Company Information**: A multi-disciplinary railway turnkey business, capable of undertaking a wide variety of rail projects, from solution recommendations to complete design and...

  • HR Advisor

    5 months ago


    Basingstoke, United Kingdom HR Spectrum Full time

    Our client, located in the Basingstoke area, is a global brand, a household name and an employer of choice known for their innovation and creativity. Operating in over 70 countries, they have a long history of excellence and success borne out of their flexibility to embrace and implement change. Located in the Basingstoke area, this organisation invests in...

  • Senior HR Advisor

    4 weeks ago


    Basingstoke, United Kingdom Reality HR Full time

    Reality HR is looking for an experienced Senior HR Advisor to join us on a full-time, permanent basis.  You will be based in Basingstoke, Hampshire. In return, you will receive a competitive salary of £37,000 to £40,000 per year DOE plus benefits, including a profit-related bonus. Reality HR is a leading HR Consultancy.  Established for 20 years,...

  • HR Advisor

    4 weeks ago


    Basingstoke, Hampshire, United Kingdom Positive Employment Full time

    HR Advisor OpportunityPositive Employment is seeking a skilled HR Advisor to support our client, a Housing Association based in Basingstoke. The successful candidate will work closely with the Employee Relations Specialist to provide expert advice and guidance on employee relations matters.Key Responsibilities:Provide guidance and support to line managers on...

  • Debt Advisor

    7 months ago


    Basingstoke, United Kingdom Peas in a Pod Consulting Full time

    Job Advert Join Our Team as a Debt Advisor - Basingstoke - On-site Are you passionate about making a positive impact in your community? Do you thrive on providing practical solutions to help individuals manage their finances? If so, we have an exciting opportunity for you! About Us: Citizens Advice New Forest is proud to be recruiting for a project...

  • Debt Advisor

    7 months ago


    Basingstoke, United Kingdom Peas in a Pod Consulting Full time

    Job Advert Join Our Team as a Debt Advisor - Basingstoke - On-site Are you a resilient individual with strong customer service experience? Do you thrive on providing practical solutions to help individuals manage their finances? If so, we have an exciting opportunity for you! About Us: Citizens Advice New Forest is proud to be recruiting for a project...

  • HR Advisor

    4 weeks ago


    Basingstoke, Hampshire, United Kingdom Positive Employment Full time

    {"h1": "HR Advisor Job Description", "p": "Positive Employment is currently recruiting for a HR Advisor for our client, a Housing Association based in Basingstoke. The successful candidate will report into the Employee Relations Specialist to provide a comprehensive, expert service of advice and guidance to all areas of the business in order to enable the...

  • Senior HR Advisor

    1 month ago


    Basingstoke, United Kingdom Reality HR Full time

    Senior HR Advisor OpportunityReality HR is seeking an experienced Senior HR Advisor to join our team on a full-time, permanent basis. As a key member of our HR team, you will be based in Basingstoke, Hampshire, and will be responsible for providing expert HR advice and support to our clients.Main Responsibilities:Provide HR expertise across the whole HR...

  • Senior HR Advisor

    1 month ago


    Basingstoke, United Kingdom Reality HR Full time

    Senior HR Advisor OpportunityReality HR is seeking an experienced Senior HR Advisor to join our team on a full-time, permanent basis. As a key member of our HR team, you will be based in Basingstoke, Hampshire, and will be responsible for providing expert HR advice and support to our clients.Main Responsibilities:Provide HR expertise across the whole HR...


  • Basingstoke, Hampshire, United Kingdom eSift Ltd Full time

    We are seeking an experienced HR Advisor to join our dynamic team at eSift Ltd. As a key member of our HR Consultancy, you will provide expert HR advice across a range of clients and industries.Key Responsibilities:Providing tailored HR advice on employee relations, policies, restructuring, and more.Drafting key HR documents such as contracts, handbooks, and...


  • Basingstoke, Hampshire, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    About the RoleHampshire Hospitals NHS Foundation Trust is seeking a highly motivated and experienced Tobacco Dependency Advisor to join our team. As a Tobacco Dependency Advisor, you will play a crucial role in supporting patients to quit smoking and improve their overall health.Key ResponsibilitiesProvide individualized smoking cessation support to...

  • HR Advisor

    5 months ago


    Basingstoke, United Kingdom Carbon Footprint Ltd Full time

    **Job Description/Opportunity** **HR Advisor** **Location**: Office-based at our Head Office in **Basingstoke, Hampshire, UK** Tenure: Permanent, Full time **Package**:Competitive basic plus pension, and profit share, 22 days pro rata leave plus benefits **Objective** - Be responsible for HR administration including contracts, employment and payroll...

  • Tax Advisor Manager

    4 weeks ago


    Basingstoke, Hampshire, United Kingdom https:www.energyjobline.comsitemap Full time

    Private Client Tax Manager Job DescriptionWe are seeking an experienced Tax Advisor Manager to join our client's dynamic team. The successful candidate will play a crucial role in managing and advising on all aspects of private client tax and offshore trust matters.Key Responsibilities:Manage a portfolio of private clients, providing comprehensive tax advice...

  • Payroll Advisor

    6 months ago


    Basingstoke, United Kingdom SWARCO Group Full time

    Become part of our SWARCO team as Payroll Advisor **Location: Basingstoke, United Kingdom | Full time** Your Challenge We have an amazing opportunity for a Payroll Advisor to join our in-house payroll team. This is a really exciting time for the HR Team as we implement a new HRIS and bring the payroll function In-House. As the Payroll Advisor, you will...

  • Reward Advisor

    5 months ago


    Basingstoke, United Kingdom The AA Full time

    **Company description**: **Location: Basingstoke** **Employment Type: Full Time, Permanent** Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from...

  • Senior She Advisor

    5 months ago


    Basingstoke, United Kingdom Wates Full time

    Wates Group have a new opportunity for a Senior SHE Advisor to join our Residential South team, where the primary focus of this role will be to provide professional SHE support, advice and coaching at regional business level. Engage with Operational, Commercial and supply chain peers to ensure that the business SHE policy is promoted and effectively deployed...