Debt Advisor

Job Advert

Join Our Team as a Debt Advisor - Basingstoke - On-site

Are you a resilient individual with strong customer service experience? Do you thrive on providing practical solutions to help individuals manage their finances? If so, we have an exciting opportunity for you

About Us:
Citizens Advice New Forest is proud to be recruiting for a project focusing on Debt Advice, funded by the National Lottery. As a Debt Advisor with us, you'll be at the forefront of this initiative, working closely with our team to deliver high-quality debt advice to those who need it most.

Why Join Us?

Meaningful Work: Our organisation has a solid reputation for making a real and lasting difference in the lives of the people we serve. By joining us, you'll have the opportunity to contribute to improving both financial situations and mental health outcomes for vulnerable individuals.

Person-centere Approach: Our Debt Advisors work directly within the community, building meaningful relationships with clients and providing tailored support to meet their needs.

Advocacy and Accessibility: At Citizens Advice New Forest, we're dedicated to providing a voice for change and ensuring our services are accessible to all who need them. You'll be part of a team committed to upholding our core values while delivering impactful solutions.

Key Responsibilities:

- Provide practical, high-quality debt advice to clients, helping them gain control of their finances.
- Work collaboratively with clients to develop personalised action plans and provide ongoing support as needed.
- Advocate for clients' needs and ensure they have access to relevant resources and support services.
- Maintain accurate records of client interactions and progress towards financial goals.
- Previous experience in providing advice to a caseload of clients, debt advice or financial counselling or transferable skills in the way of providing support to others is desirable but not essential.
- Excellent communication skills, with the ability to empathise and build rapport with clients from diverse backgrounds.
- Strong organisational skills, the ability to work autonomously with great attention to detail.
- A resilient individual with the ability to deal with complex and potentially difficult situations
- A commitment to upholding professional ethics and confidentiality standards.
- Ability to work effectively, both independently and as part of a team.
- Must be commutable to the office in Basingstoke.

Join Us Today

Citizens Advice New Forest is an equal opportunity employer committed to diversity and inclusion in the workplace.

Citizens Advice New Forest is committed to safeguarding, applicants must be willing to undergo appropriate screening, including employment references and DBS check.