Customs Brokerage Agent

3 weeks ago

Birmingham, United Kingdom Expeditors Full time

**Company Description**
Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us
**Job Description** SUMMARY DESCRIPTION**:
Ensure timely and accurate customs clearance of freight, delivery management and transfer of information, while providing exceptional customer service.
- **Expeditors Core Competencies**:

- This section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these competencies are found in employee’s My Development Plan view and in the employee’s performance evaluation in the Professional Development Center.
- **Exceptional Customer Service**:

- Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
- **Job Execution**:

- Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
- **Reliability**:

- Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
- **Collaboration**:

- Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
- **Communication**:

- **Culture**:

- Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- **Personal Growth and Development**:

- Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with mínimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

**Product Agent Core Competencies**

This section lists the core business-critical skills, knowledge and behavior applicable to all product agents, regardless of department or position, and should not be edited. Note that these competencies are found in employee’s My Personal Development Plan view in the Professional Development Center.
- **Timely and Accurate Shipment Processing**

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
- **Timely and Accurate Data Entry**

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
- **Timely and Accurate Billing and Accounting**

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

**Customs Job-Specific Tasks and Duties**

This section lists job-specific tasks and duties that are completed on a regular

  • Customs Brokerage Agent

    2 weeks ago

    Birmingham, United Kingdom Expeditors Full time

    **Company Description** Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative,...

  • Customer Support Agent

    2 weeks ago

    Birmingham, United Kingdom SRC Recruitment Full time

    **Customer Support Agent** Due to exceptional growth, my client is looking for a Customer Support Agent within their team. As a Customer Support Agent, you will be the first point of contact for customers so you will need to have an excellent phone manner and the ability to communicate well. **Duties Of Customer Support Agent** - Communicate and...

  • Customer Service Agent

    4 weeks ago

    Birmingham, United Kingdom Auxillis Full time

    **Salary**: £23,712 pa **Location**: Auxillis, Powke Lane, Cradley Heath, West Midlands B64 5PX **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are...

  • Customer Service Agents

    2 months ago

    Birmingham, United Kingdom Pertemps Network Group Full time

    **Customer Service Agents**: - 063758443 Applicants **£11.67 - £12 Per Hour** - Full Time**Temporary** **Birmingham, West Midlands** **Customer Service And Call Centre** **Job Description**: **Customer Service Agents** We are recruiting for Customer Service Agents for our client who are the world’s leading provider of ground and air cargo services,...

  • Customer Service Agents

    3 weeks ago

    Birmingham, United Kingdom Pertemps Network Group Full time

    **Customer Service Agents**: - 063758443 Applicants **£11.67 - £12 Per Hour** - Full Time**Temporary** **Birmingham, West Midlands** **Customer Service And Call Centre** **Job Description**: **Customer Service Agents** We are recruiting for Customer Service Agents for our client who are the world’s leading provider of ground and air cargo services,...

  • Customer Service Agent

    3 weeks ago

    Birmingham, United Kingdom Pertemps Network Group Full time

    **Customer Service Agent**: - 0471098081 Applicants **£11.67 Per Hour** - Full Time**Temporary** **Birmingham, West Midlands** **Customer Service And Call Centre** **Job Description**: - We are recruiting for Customer Service Agents for our client who are the world’s leading provider of ground and air cargo services, who are committed to delivering...

  • Customer Service Agent

    2 weeks ago

    Birmingham, United Kingdom Auxillis Full time

    **Salary**: £24,687 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them...

  • Customer Service Agent

    2 weeks ago

    Birmingham, United Kingdom IQ Talent Solutions Full time

    nterQuest are proud to be working with one of our most prestigious clients who are an industry leader in the Banking sector, supporting them with the recruitment of a Customer Service Agent to join their team in Birmingham. This role offers a competitive salary and company benefits. This role will be working in conjunction with the Call Centre Management...

  • Customer Service Agents

    6 days ago

    Birmingham, Birmingham, United Kingdom Pertemps Network Group Full time

    Customer Service Agents:Applicants£ £12 Per Hour Full TimeTemporaryBirmingham, West MidlandsCustomer Service And Call CentreJob Description:Customer Service AgentsWe are recruiting for Customer Service Agents for our client who are the world's leading provider of ground and air cargo services, who are committed to delivering safe and high-quality services...

  • Branding Agent

    4 weeks ago

    Birmingham, United Kingdom Christie & Co Full time

    Business Agent – Pubs & Restaurants – West Midlands – Birmingham We’re the leading specialist advisor for buying and selling businesses in our sectors - hotels, pubs, restaurants, childcare, healthcare, convenience retail, leisure and medical. We employ the largest team of sector specialists in the UK and the largest group of hotel specialists...

  • Branding Agent

    4 weeks ago

    Birmingham, United Kingdom Christie & Co Full time

    Business Agent – Pubs & Restaurants – West Midlands – Birmingham We’re the leading specialist advisor for buying and selling businesses in our sectors - hotels, pubs, restaurants, childcare, healthcare, convenience retail, leisure and medical. We employ the largest team of sector specialists in the UK and the largest group of hotel specialists...

  • Branding Agent

    4 weeks ago

    Birmingham, United Kingdom Christie & Co Full time

    Job Description Business Agent – Pubs & Restaurants – West Midlands – Birmingham We’re the leading specialist advisor for buying and selling businesses in our sectors - hotels, pubs, restaurants, childcare, healthcare, convenience retail, leisure and medical. We employ the largest team of sector specialists in the UK and the largest group of...

  • Branding Agent

    2 days ago

    Birmingham, United Kingdom Christie & Co Full time

    Job Description Business Agent – Pubs & Restaurants – West Midlands – Birmingham We’re the leading specialist advisor for buying and selling businesses in our sectors - hotels, pubs, restaurants, childcare, healthcare, convenience retail, leisure and medical. We employ the largest team of sector specialists in the UK and the largest group of...

  • Customer Agent

    2 weeks ago

    Birmingham, United Kingdom SF Group Full time

    Fantastic opportunity for a new graduate / recent college leaver working for a growing global brand. Fully remote (must be West Midlands based) paying up to £30,000 base salary. Full training is provided. You must have excellent verbal and writter English as you will be dealing with people over the phone. This is an opportunity to work with a genuine,...

  • Customer Experience Agent

    3 weeks ago

    Birmingham, United Kingdom G4S Full time

    Location: Birmingham | Salary: £20,374.88 | Posted: 13 Feb 2024 | Closes: 27 Feb 2024 | Job Type: Full Time and Permanent | Business Unit: UK Central Government Services | Region / Division: UK & Ireland | Reference: 15341 **ROLE RESPONSIBILITY**: **Customer Experience Agent - Dudley** **Join Us as a Customer Experience Agent - Work From Home with Flexible...

  • Customer Experience Agent

    3 weeks ago

    Birmingham, United Kingdom G4S Full time

    Location: Birmingham | Salary: £20,374.88 | Posted: 13 Feb 2024 | Closes: 27 Feb 2024 | Job Type: Full Time and Permanent | Business Unit: UK Central Government Services | Region / Division: UK & Ireland | Reference: 15341 **ROLE RESPONSIBILITY**: **Customer Experience Agent - Dudley** **Join Us as a Customer Experience Agent - Work From Home with Flexible...

  • Customer Service Agent

    1 month ago

    Birmingham, United Kingdom Candidate Source Full time

    We are looking for enthusiastic Customer Service Agents with a passion for customer service to join a dynamic team on a major project for a large UK bank, assisting with inbound calls and email queries from existing pensions customers and preforming administrative activities. Candidates will be required to work 40hrs per week between the operational hours...

  • Business Agent

    6 days ago

    Birmingham, Birmingham, United Kingdom Christie & Co Full time

    Business Agent – Pubs & Restaurants – West Midlands – BirminghamWho are Christie & Co?nWe're the leading specialist advisor for buying and selling businesses in our sectors - hotels, pubs, restaurants, childcare, healthcare, convenience retail, leisure and medical.Where we worknWe employ the largest team of sector specialists in the UK and the largest...

  • Customer Services Agent

    3 weeks ago

    Birmingham, United Kingdom HancoxRead Recruitment Full time

    HancoxRead Recruitment are looking for Customer Services Agent, dealing with Taxi Licence Applications. This is an office-based role working in the B3 area of Birmingham. Ideal for someone who has worked in retail/front of house, do this role requiring face to face interactions. You will be dealing with difficult customers regarding licensing, so must be...

  • Customer Service Agent

    2 weeks ago

    Birmingham, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Agent** **Birmingham** **Immediate Start** **£22,000 - £25,000 Salary - 6 Month Fixed Term Contract ( most likely to go Permanet after the contract date ends )** **About The Company**: A Global Services company is looking for a Customer Service Coordinator to join their existing Team within the Healthcare sector...