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Customer Service Agents
6 days ago
Customer Service Agents:
Applicants
£ £12 Per Hour
- Full Time
Temporary
Birmingham, West Midlands
Customer Service And Call Centre
Job Description:
Customer Service Agents
We are recruiting for Customer Service Agents for our client who are the world's leading provider of ground and air cargo services, who are committed to delivering safe and high-quality services for clients and customers across the globe.
- As Customer Service Agent, you will play a vital role in the airport operation.
Location: Birmingham Airport
-
Hours: 37.5 hrs per week set rota
- Between the house of 03:00am 01:00am.
- 4 on 4 off shift pattern.
Pay rate: £11.67ph
-
As Customer Service Agent you will be responsible for:
- Ensuring a positive experience for all passengers between the terminal and the aircraft.
- Check passengers in on arrival, Issue boarding passes, check travel documents and Passports
- Assist passengers with Baggage Drop
- Passport control on boarding gates ensuring flights depart on time
- Welcome passengers when arriving back from destinationsFor this role you must be a strong team player working collaboratively with others whilst being focused on safety as top priority and working to meet the airline schedules.
- In an everchanging environment the team delivers safe and efficient services on behalf of the many airlines that choose our client to provide they're on[1]theground services.
- The airport is a fastpaced and safety focussed team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes weekends and nights.
What you would need for this role:
- Can deliver exceptional customer service
- Flexible working required as will involve Saturday, Sunday and bank holidays.
- You have strong personal skills and can be an effective team player
- Self-confident and can stay calm under pressure
- Organised and can manage your time well
- Physically capable of handling passenger baggage and manoeuvring wheelchairs as required
- Basic
- intermediate computer skills.
Please note that you need to have a background check which involves:
- References for a minimum period of 5 years prior to start date
- Criminal background check
- DBSnow or call Pertemps Tamworth
Pertemps:
Maddie Holpin
Division 063
Pertemps Tamworth
- The Manor House
- Ground Floor
- Lichfield Street
- Tamworth
- Staffordshire
- B79 7QF
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