Customer Service Agents

6 months ago


Birmingham, United Kingdom Pertemps Network Group Full time

**Customer Service Agents**:

- 063758443 Applicants

**£11.67 - £12 Per Hour**
- Full Time**Temporary**

**Birmingham, West Midlands**

**Customer Service And Call Centre**

**Job Description**:
**Customer Service Agents**

We are recruiting for Customer Service Agents for our client who are the world’s leading provider of ground and air cargo services, who are committed to delivering safe and high-quality services for clients and customers across the globe.
- As Customer Service Agent, you will play a vital role in the airport operation.
- **Location**: Birmingham Airport
- **Hours**: 37.5 hrs per week set rota
- Between the house of 03:00am - 01:00am.
- 4 on 4 off shift pattern.
- **Pay rate**: £11.67ph
- **As Customer Service Agent you will be responsible for**:

- Ensuring a positive experience for all passengers between the terminal and the aircraft.- Check passengers in on arrival, Issue boarding passes, check travel documents and Passports- Assist passengers with Baggage Drop- Passport control on boarding gates ensuring flights depart on time- Welcome passengers when arriving back from destinationsFor this role you must be a strong team player working collaboratively with others whilst being focused on safety as top priority and working to meet the airline schedules.
- In an ever-changing environment the team delivers safe and efficient services on behalf of the many airlines that choose our client to provide they’re on[1]the-ground services.
- The airport is a fast-paced and safety focussed team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes weekends and nights.
- **What you would need for this role**:

- Can deliver exceptional customer service- Flexible working required as will involve Saturday, Sunday and bank holidays.- You have strong personal skills and can be an effective team player- Self-confident and can stay calm under pressure- Organised and can manage your time well- Physically capable of handling passenger baggage and manoeuvring wheelchairs as required- Basic - intermediate computer skills.**Please note** that you need to have a background check which involves:
- References for a minimum period of 5 years prior to start date- Criminal background check - DBSnow or call Pertemps Tamworth 01827311377.**Pertemps**:
**Maddie Holpin** 01827 311377
Division 063**Pertemps Tamworth**
- The Manor House
- Ground Floor
- Lichfield Street
- Tamworth
- Staffordshire
- B79 7QF
- 01827 311377


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