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Customer Service Consultant

2 months ago

Birmingham, Birmingham, United Kingdom Dixons Estate Agents Full time

Dixons Estate Agents is a leading estate agency seeking a Customer Service Consultant to join our team in Erdington. The successful candidate will be responsible for delivering exceptional customer experiences and providing outstanding support to our clients.

The ideal candidate will have a proven track record of success in customer-facing roles, with a strong ability to engage with customers and build long-term relationships. They will also be highly organized, numerate, and detail-oriented, with excellent verbal and written communication skills.

We offer a competitive basic salary of £22,400 per year, with uncapped commission opportunities. In addition, we provide a comprehensive benefits package, including company events, a company pension, cycle to work scheme, employee discount, health & wellbeing programme, referral programme, sick pay, and store discount.

As a Customer Service Consultant, you will have the opportunity to develop your skills and knowledge through our industry-leading development and training program. With a focus on career progression and professional development, we are committed to supporting you every step of the way.

Key Responsibilities:

  • Deliver exceptional customer experiences
  • Build long-term relationships with customers
  • Manage a pipeline of properties through to move-in
  • Coordinate tenancy contracts and ensure compliance with legislation