Customer Service Agent

7 months ago


Birmingham, United Kingdom Auxillis Full time

**Cross Hire Agent, Home Working or Hybrid**

**Basic Starting Salary £24,884 per annum plus bonus**

As a Cross Hire Agent, you will be a vital part of our business supporting our branch network, working together to plan solutions to provide a great experience for our customers.

You will often be multi tasking; from contacting third party suppliers to updating customer files, to managing queries and complaints or helping resolve employee relations issues; you can be certain you will never be looking for something to do

**What is Cross hire?**

Cross hire is a support function to the Auxillis Branch network when vehicle utilisation is high, to help provide clients with vehicles within SLA’s and to keep them mobile

**Key Cross Hire Agent tasks**:

- Ensure service level agreements are adhered to
- Checking and auditing hire reports with suppliers
- Ensuring the systems are kept up to date with the latest information from suppliers
- Invoice checking and raising queries with suppliers where required

**A successful Cross Hire Agent**:

- Has confidence in their own ability to provide a first-class customer experience for those they deal with;
- The ability to work remotely, having the support of the team and is keen to help colleagues with a calm, logical, can-do approach to work;
- Has worked in a customer-facing service or administration role in an environment where excellent customer service is key;
- Has demonstrable IT skills, together with great written and verbal communication skills
- Preferably, has experience in the vehicle/fleet rental sector, logistics or workshop control and body shops, and is able to plan routes and allocate work to others;
- Holds a full UK or EU driving licence and has a great knowledge of geographical regions in the UK.

**As a Cross Hire Advisor at Auxillis, we offer**:
Of course,** a great basic salary**, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to)
- A fantastic** quarterly bonus scheme**:

- 24 days **annual leave** rising to 26 days with service (plus public holidays) plus an additional days leave to celebrate your birthday
- ** free life assurance** (2x basic salary)
- **well-being **services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- ** discounted, flexible Gym memberships**:

- exclusive employee **vehicle-leasing** schemes
- ** pension & save-as-you-earn share scheme**:

- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback

Auxillis are the leading provider of bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger - with over 50 Auxillis sites nationwide, we’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate - few other businesses can offer you the support and long-term security as us, this is a great opportunity to progress your career



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